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Business Call Centre Service Management Specialist

4 months ago

Singapore CIMB Group Full time
Strategy and Planning

  • Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.
Business Performance and Management

  • To provide endtoend support and assist with BizChannel troubleshooting on technical/system issues.
  • Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels.
  • Develop new business through crossselling whenever there's opportunities.
  • Processing of Conveyancing Payin & Payout requests from Conveyancing Clients.
  • Provide Exceptional Handling support to clients with special banking requirements.
  • Handles Administrative tasks like charging & waiver memo's, etc.
  • Monitoring of Stored-Value Facility Accounts.
  • Provide support in any other adhoc duties and projects assigned by the supervisor.
Regulatory Compliance

  • Participate in risk & control selfassessment, audit, and business continuity management activities for the department. Maintain standards and role model behaviours and demonstrate the core values of the bank.

Required Competencies and Skills

  • Degree in Banking/Finance or any related discipline
  • Preferably 12 years experience in service management in a callcentre environment
  • Good verbal & written communication skills, customercentric, desire to help others with patience and empathy, ability to solve problems and work under pressure
  • Attention to details, a dilligent worker and a good team player
  • Have a good time management and organizational skills
  • Resultoriented and has a strong work ethics
  • Ability to Multitasks
  • Proficient in Computer Operations.