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Reception Supervisor

4 months ago

Singapore GOLDTECH RESOURCES PTE LTD Full time

Job Decription:

  • Welcome visitors in a warm and friendly manner and directing them appropriately.
  • Maintains security by following procedures, monitoring checking system (TDS) and issuing visitor badges.
  • Answering telephones in a professional manner and appropriately handling or referring questions and requests.
  • Thoughtful and provides anticipatory service whenever possible and responds to requests in a helpful and timely manner.
  • Maintain all conference space tidy and presentable.
  • Managing meeting room availability through internal reservation system (EMS).
  • Coordinate with clients on catering requests and liaise with onsite team and vendors.
  • Take inventory of supplies and restock as needed.
  • Coordinating internal and external events with Facilities Management team.
  • Assisting with a variety of administrative tasks including printing, copying, scanning and luggage storage.
  • Assisting in making, altering, or canceling reservations.
  • Answer questions regarding rooms, facilities, multimedia, setup, and events.
  • Willing to undertake any reasonable request made by management.
  • Induction and training of all new staff to agreed standards.
  • Continually assess and evaluate systems and quality, recommending changes and
improvements to the practice manager as appropriate.

  • Manage day to day issues that may arise within the team or with individuals.
  • Regularly evaluate quality of individual and team performance.
  • Ensure adequate staffing levels, approve annual and other leave, and organise shifts ensuring
all functions are covered as required.

Job Requirements:

  • Experience of working within a demanding fast paced environment
  • Excellent verbal and written communication skills
  • Experience of working within a Corporate or Hotel Reception
  • Professional attitude and appearance
  • Excellent organizational skills
  • Multitasking and timemanagement skills, with the ability to prioritize tasks
  • Strong customer service skills
  • Support and motivate the team to achieve a 'best in class' service.
  • Displays a high level of confidence and knowledge when carrying out duties.
  • Ability to be resourceful and proactive when issues arise
  • Previous Reservationist and/or Receptionist experience working in an environment where there are peaks and troughs in demand during service times
  • Experience of working in environments involving high levels of customer care
  • Recent photograph
  • Personal particulars
  • Education Level
  • Each employment background
  • Working experience
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability