Chief Coordinating Officer

3 weeks ago


Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

COMPANY DESCRIPTION

RESPONSIBILITIES


The Chief Coordinating Officer is responsible for managing and overseeing the day-to-day operations for the Gardens, ensuring that guests have a safe and enjoyable experience.


Your key responsibilities will include the following:


  • Lead and co-ordinate the efforts of various departments to ensure a welcoming experience for the visitors:
-
Ability to coordinate and make sound operational decisions (in operations and deployment of attraction operations and other operational business units) that ensure a smooth and efficient operations of the Gardens and pleasant guest experience from the point of arrival to departure of our guests:


  • Active deployment of resources including both inhouse and outsource manpower deployment within and across teams:
-
Ensure effective management of the daily attractions operations, facilities management, and optimal conditions of the horticultural displays:


  • Manage and implement crowd management strategies, effectively address onsite incidents and emergencies:
-
Analyse, develop and implement visitor management plans in accordance to visiting patterns:


  • Continuously assess and improve the guest experience, gathering feedback and implementing changes as necessary:
-
Review related processes to drive continuous improvement:


  • Ensure compliance with all relevant health and safety regulations and standards:
-
Liaise with other authorities on matters that may affect Gardens by the Bay operations

QUALIFICATIONS
-
Degree in any relevant field:


  • Minimum 8 years of relevant experience in a tourist attraction or related industry:
-
Hands-on approach to management and leadership:


  • Ability to manage, supervise, and deploy a frontline team with robust teamwork:
-
Resourceful and dynamic with strong interpersonal and communication skills:


  • Pleasant and friendly disposition, with the ability to remain customer-oriented under challenging situations:
-
Creative, adaptable and able to work in a fast-paced environment:


  • Ability to influence and drive collaboration across various departments:
- **Able to work on weekends and public holidays

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