Front Desk Supervisor

2 weeks ago

Singapore AccorHotel Full time

Company Description
Mondrian Singapore Introduction


A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD.

Today, Duxton Hill is Singapore's most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques.

Now Mondrian arrives at the top of that hill.

Job Description What do we expect from you?**Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.

How your day looks like?

  • Handle all guest queries and requests
  • Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager
  • Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
  • Know of all arrivals/departures and ensure guest names are used at all times
  • Know the current availability situation at any given time, and also future availability
  • Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
  • Be familiar with all hotel room types, numbers, layout, locations, rates
  • Be familiar with special packages, short & longterm promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
  • Know the hotel ethos to assist with site inspections when requested
  • Drive core values to positively impact both Employee and Guest Satisfaction scores
  • Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective interdepartmental communication
  • Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
  • Liaise with Front Office Manager on all issues/feedback raised in internal and external reports, including InnsQore and Sterling guest surveys
  • Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
  • Monitor preregistered arrivals and ensure all no shows are checked out and charged
  • Meet and welcome regular and VIP guests
  • Ensure Front Door entrance is covered at all times and bell staff are posted
  • Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
  • Ensure compliance with hotel credit policy and Standard Financial Procedures
  • Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out

How do I deliver this?
-
Tell it like it is:

  • Authentic, honest, you mean it, sincere, true.
-
Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.
-
I've got your back:

  • Accountable, responsible, makes up for own promises, knows how to take ownership, follows
  • thru, dependable.
-
Play to win
  • Original, cutting edge, new, "outside the box"; open to new possibilities, different.
-
Right here, right now
  • Attentive, detailoriented, always focused, always in the moment, precise, owns the guest.

Qualifications Requirements**At least 1 year of experience in hotel operations is required.

Required Skills:

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to read, write and communicate in English
  • Excellent communication, coordination, team management and problem solving skills
  • Computer literate

Additional Information
Our culture is vibrant. and we advocate for diversity and inclusion.

Our Benefits:

  • 5day work week
  • Staff meal and laundry are provided
  • Comprehensive Insurance Coverage
  • Flexi benefits (dental/Optical)
  • Staff Discount (Rooms & F&B)
  • Birthday Gift Card

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