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Avp, Service Delivery Coordinator

4 months ago

Singapore Sumitomo Mitsui Banking Corporation (SMBC) Full time

Responsibilities:

  • Coordinate and collaborate with Reporting team to prepare the monthly service report.
  • Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
  • Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
  • Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
  • Involve in continuous service improvement.
  • Ensure SOP are kept up to date and governance framework are in place.
  • Analyse resource utilization data and provide monthly report in a timely manner.
  • Perform other tasks as and when required

Job Requirements

  • Bachelor's Degree in Information Technology or equivalent fields
  • Min. 3 years of experience in Service Delivery and Ticketing Management
  • Is customer focus and able to manage customer s' expectations
  • Familiarity with ITIL would be an advantage
  • Possess strong collaboration skills across different teams
  • Excellent communication, interpersonal and presentation skills
  • Has good organisation skill and able to multitasks