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Monitoring Associate
2 weeks ago
Work 4 days, 2 days off weekly based on roaster schedule.
There's OT opportunity and OT allowance will be paid accordingly.
To work in Jurong Call Centre / Data Center in Singapore
To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
JOB-SCOPE;
To provide technical troubleshooting support to Customers on ALARM issues in an effective and efficient manner.
To monitor and respond to ALARM signals within service level targets.
To attend to Customers' enquiries on Products, Accounts and Services, and offer alternatives solutions to fulfill Customer needs and satisfaction.
To ensure that Standard Operational Procedures (SOP) are adhered to.Tel
Remarks
Job category 1
Customer Service/ Call Centres Telemarketing
Job category 2
Counter/ Showroom/ Exhibition Sales/ Retail
Job category 3
Job Nature
Permanent
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