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Asst Director
1 week ago
The One-Stop Information & Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, as well as leverages service technology and supports customer digital adoption.
As Assistant Director (OSISC), you will lead and transform traditional customer service centre to smart digital customer service centre to service the public.
Your key responsibilities will include the following:
- Oversee the operations of NEA's One-Stop Information and Service Centre.
- Implement and adopt service technologies to facilitate service delivery.
- Establish the course of action and organise the use of resources, processes, and systems required to improve service delivery.
- Devise and implement improvements continuously to existing service processes and systems to maximize efficiency and enhance effectiveness of service planning and operations.
- Source, manage and monitor service vendor's performance by establishing service agreements, upholding service standards, maintaining relationships and deriving value from vendors.
- Develop and maintain risk management and service continuity strategies, policies and guidelines.
- Develop an environment that encourages and nurtures innovative ideas for service.
- At least 5 years of experience in leading and managing customer service operations.
- Experience in transforming traditional to selfhelp or digital customer service.
- Strategic mindset with the ability to think innovatively and drive change.
- Strong interpersonal and communication skills, capable of working effectively with diverse stakeholders.
- Strong management and leadership qualities.
- Good in Problem Solving.
- Proficient in MS Office.
- Able to work in a fastpaced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.
- As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
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Sr Administrative Asst
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1 week ago
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