Asst Director

1 week ago


Singapore NEA National Environment Agency Full time
[What the role is]


The One-Stop Information & Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, as well as leverages service technology and supports customer digital adoption.

[What you will be working on]


As Assistant Director (OSISC), you will lead and transform traditional customer service centre to smart digital customer service centre to service the public.


Your key responsibilities will include the following:

  • Oversee the operations of NEA's One-Stop Information and Service Centre.
  • Implement and adopt service technologies to facilitate service delivery.
  • Establish the course of action and organise the use of resources, processes, and systems required to improve service delivery.
  • Devise and implement improvements continuously to existing service processes and systems to maximize efficiency and enhance effectiveness of service planning and operations.
  • Source, manage and monitor service vendor's performance by establishing service agreements, upholding service standards, maintaining relationships and deriving value from vendors.
  • Develop and maintain risk management and service continuity strategies, policies and guidelines.
  • Develop an environment that encourages and nurtures innovative ideas for service.
[What we are looking for]

  • At least 5 years of experience in leading and managing customer service operations.
  • Experience in transforming traditional to selfhelp or digital customer service.
  • Strategic mindset with the ability to think innovatively and drive change.
  • Strong interpersonal and communication skills, capable of working effectively with diverse stakeholders.
  • Strong management and leadership qualities.
  • Good in Problem Solving.
  • Proficient in MS Office.
  • Able to work in a fastpaced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.
  • As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.


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