Service Operations Manager

2 weeks ago


East Singapore Lightway HR Consultancy Pte Ltd Full time

On behalf of our client, we are looking for Service Operations Team Lead (Manager) who is in Building Equipment (OEM) space.


Responsibilities

  • Responsible for providing aftersales support.
  • Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
  • Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
  • Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
  • Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
  • To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
  • Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
  • Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

  • Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
  • At least 3 years of Customer and People Management working experience.
  • Good command of spoken and written English.
  • Possess a serviceoriented mindset.

Location:
East

EA License No: 22C0971 | EA Reg ID: R

Job Type:
Permanent

Pay:
$4, $5,200.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Yearly bonus

Experience:

  • Management: 3 years (required)

Work Location:
In person
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