Senior Executive, Warranty
2 weeks ago
As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.
Job Description:
- Act as key contact point with BMWA to resolve issue related to Warranty
- Responsible for all Cars & Bikes Warranty / Campaign KPIs.
- Responsible for resolving all Cars & Bikes Warranty and Campaign issues
- Responsible for all Cars & Bikes Delivery stop violation
- Responsible for all Cars & Bikes WIP Status
- Prepare the Monthly Reports to Aftersales Director
- Ensure all Cars & Bikes Warranty procedure is in accordance with BMW NSC guidelines.
- Process improvement with implementation to enhance and maintain the quality standards of Warranty.
- Dissemination of New Warranty Implementation / New Guidelines from BMWA to the Service center and Workshop.
- Monitor and evaluate all Cars & Bikes claim rejection to reduce write off settlement with not more than set target
- Monitor on CN weekly rejection monthly on the top 3 rejection, information will be shared to the workshop & service center on the common fault for improvement
- Prepare rejection report to conduct Internal Audit quarterly for all centers
- Monthly Internal Audit for Warranty Parts storage
- Weekly WIP report monitoring to ensure all WIP is closed in a timely manner with reminder send to Service Managers/ Executives to follow up
- Monitor and rectify outstanding WIP with all Service Centers
- Minimum Diploma in any fields with at least 3 years of supervisory experience in automotive industry
- Proficiency in Computer skills such as Microsoft office
- A team player as well as possess leadership skill
One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan.
A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.
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