Customer Optimization Manager, Customer Optimization
2 weeks ago
AWS Sales, Marketing, and Global Services (SMGS) drives revenue and growth from small- and mid-market accounts to enterprise-level customers, including the public sector.
As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region, you play a key role in ensuring customer success and financial optimization in this vibrant market.
- Lead a high-performing team to guide customers through their cloud journey
- Identify skill gaps and implement targeted training programs for continuous learning
- Provide strategic guidance on cost optimization and commercial aspects
- Create and deliver executive-level content tailored to the APJ region
Collaborate with Sales, Solutions Architects, and Professional Services teams to align on customer optimization initiatives.
Oversee the implementation of cost optimization strategies to ensure successful cloud financial management for APJ customers.
Empower customers with tools and best practices for effective cloud and IT spend management.
- Monitor key performance indicators (KPIs) to drive continuous performance improvements
- Ensure efficient utilization of team capabilities across the APJ region
Stay updated on industry trends, emerging technologies, and best practices in cloud financial management.
With a strong background in cloud computing, financial management, and customer success, coupled with excellent leadership, communication, and strategic thinking skills, you are a great fit for this role.
If your career path is unconventional or just starting, we encourage you to apply.
AWS is the world's leading cloud platform, trusted by startups to Global 500 companies for powering their businesses.
We value diverse experiences and foster an inclusive team culture that empowers us to learn and grow.
Receive mentorship and career growth opportunities to become a better-rounded professional.
Value work-life harmony with flexibility in our working culture to achieve success at work and at home.
We are looking for candidates to work out of Singapore.
BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration, Finance)
- Minimum of 5 years of experience in cloud computing, financial management, or customer success roles
- Proven leadership experience in managing and developing teams
- Proficiency in project management and cross-functional collaboration
- Analytical and problem-solving skills
- Experience working in the Asia Pacific and Japan (APJ) region
- Proficiency in one or more languages relevant to the APJ region (e.g., Japanese, Korean, Mandarin Chinese)
- Certification in cloud computing (e.g., AWS Certified Solutions Architect, AWS Certified Cloud Practitioner)
- Proven track record of driving successful customer transformation and optimization initiatives
- Excellent stakeholder management skills
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