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IT Operator

4 months ago


Singapore Hitachi Sunway Information Systems Sdn Bhd Full time

Responsibilities

  • Adheres and complies to internal information security policies and those implemented by customer
  • To provide technical support on desktop, laptop, mobile and ICT devices remotely or at customers' premises.
  • Install, upgrade, support and troubleshoot mobile devices such as smartphones running on IOS and Android
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 2 or 3 support team member.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
  • Performs remedial repairs and general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.
  • Performs general work and administration in relocation IT equipment project and any IT asset movement project.
  • Performs work in compliance within specified warranty requirements.
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
  • Provides backup support and assistance to the Network Administrator and Service Desk as needed.
  • Responsible for tracking hardware and software inventory.
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator.
  • Works with vendor support contacts to resolve technical issues within the desktop environment.
  • Follows instructions and performs other duties as may be assigned by supervisor.

Salary:
$2, $3,500.00 per month