Technical Manager

2 weeks ago


Singapore AAKA NETWORK RESOURCES Full time

Job Description & Requirements:

Requirements:

  • Degree in Mechanical or Electrical / Electronic field.
  • 5 years of working experience as a Technical Superintendent.
  • Able to analyze information & situation, conduct diagnosis & provide solutions.
  • Ability to manage & lead technician team & CSO team.
  • Professional with a high integrity and able to work as team leader & team player.
  • Must have knowledge of identification and rectification of mechanical defects on Home appliances.
  • Strong team management, communication, and coordination skills both internally & externally.
  • Good learning capability.
  • Possess valid Class 3 driving license

Jobs Scope:

  • Manage daily operations on after sales services & provide customerrelated or technicalrelated solutions.
  • Manage aftersales & technical scopes of work and develop strong relationship with existing and potential customers & Export distributors.
  • Responsible on the purchases & inventory control of spare parts.
  • Demonstrate a total commitment to Quality, Safety and Environment policy and comply with all safety rules and applicable legislation.
  • Lead team of Customer Service staffs and Technicians towards service excellence.
  • Work with HQ Quality team closely to feedback on any product quality issue, obtain solution from HQ Quality team, regular communication with HQ Quality team.
  • Lead regular contact with local suppliers and HQ to review aftersales service support input, including technical documentation, technical training, spare parts ordering, defect handling, etc.
  • Lead regular contact with external service vendor as well as distributors to review onsite service activities and provide solution to distributors in any technical issue of products.
  • Coordinate with sourcing and quality team to ensure product quality feedback and quality improvement tracking process.
  • Lead accident/crisis management process, coordinate with all internal and external resources to implement temporary and longterm solutions.
  • Provide feedback to direct reports, both formally and informally, make annual performance reviews.
  • Responsible & management of After-Sales Dept and reports to Managing Director.

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