Customer Service Agent

3 weeks ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Salary: up S$3,300

Work duration: till Dec 2025 (Renewable depending on performance and project)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to the target respondents
Work location: Clarke Quay / Novena (work in office)

Job Descriptions:

  • Assist respondents to complete selected surveys online or via manual collection.
  • For field visits, provide the necessary guidance to respondents for completion of surveys
  • Ensure submission of the completed survey data into the company system
  • The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
  • Work closely with fellow team-mates on assigned respondents to attain surveys completion
  • Update accurately on daily reports to account for productivity & performance
  • Perform necessary admin work and support duties especially rectifying data errors/ambiguity committed during survey data collection.
  • Adhere to key in concise case notes in company system for each survey respondents provided for each case with each call outcome / updates on assigned cases
  • Adhere to Standard Operating Procedures (SOP)
  • Any other ad-hoc duties as assigned

Requirements:

  • Prior working experience in Sales support / Customer insights / Customer relations departments / Banking & Finance call centers, would be advantageous

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin


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