Demurrage Claims
1 week ago
We are looking for a detail-oriented and proactive Demurrage Claims/Business Assistant to manage and resolve demurrage, detention, and claims arising from shipping and cargo operations. In this role, you will work closely with shipping lines, terminals, clients, and internal teams to ensure the accurate calculation, timely resolution, and cost recovery of demurrage claims. You will also ensure compliance with contractual terms and industry regulations while optimizing costs and maintaining strong relationships with stakeholders.
Key Responsibilities:
1. Demurrage Management:
- Monitor and track vessel loading/unloading times, port stays, and cargo operations to accurately calculate demurrage and detention charges.
- Review and analyze charter party agreements and contractual terms to ensure compliance with demurrage clauses.
- Communicate with owners/charterers, terminals, and agents to resolve discrepancies in demurrage invoices.
- Negotiate and settle demurrage claims with owners/charterers, suppliers, and third parties.
- Maintain a database of demurrage-related data and generate management reports.
2. Claims Management:
- Investigate and handle claims related to cargo damage, delays, shortages, or other shipping-related issues.
- Collect and analyze supporting documents (e.g., bills of lading, inspection reports, survey certificates) to validate claims.
- Coordinate with insurers, surveyors, and legal teams to ensure efficient claims resolution.
- Ensure timely submission and follow-up of claims to maximize cost recovery.
- Maintain accurate records of all claims and their status.
3. Stakeholder Coordination:
- Work closely with internal teams (e.g., operations, chartering, legal) to address demurrage and claims issues.
- Communicate with customers, shipping companies, and terminals to clarify issues and provide updates.
- Build and maintain strong relationships with external clients to ensure smooth operations.
4. Compliance & Reporting:
- Ensure compliance with industry regulations, contractual terms, and company policies.
- Prepare regular reports on demurrage and claims activities, including cost analysis and recovery rates.
- Identify trends and recommend process improvements to reduce demurrage and claims costs.
5. Dispute Resolution & Problem-Solving:
- Negotiate and mediate disputes related to demurrage and claims.
- Escalate complex issues to legal teams or senior management when necessary.
- Provide guidance to internal and external stakeholders on demurrage and claims-related matters.
Preferred Skills & Qualifications:
- Educational Background: Bachelor's degree or above from a reputable university.
- Work Experience: At least 2 years of relevant work experience, preferably in bulk commodity trading or shipping commercial operations.
- Professional Skills: Strong background in shipping business operations and familiarity with international maritime law.
- Professional Attributes: Excellent communication and coordination skills, quick thinking, professional demeanor, strong sense of responsibility, and high execution capability.
- Language Skills: Proficiency in English as the working language; fluency in Mandarin (listening, speaking, reading, and writing) is a plus.
Benefits:
- Competitive Compensation: Attractive salary package based on experience and qualifications.
- Career Development: Opportunities for professional growth and advancement within the company.
- Work-Life Balance: 5-day work week with paid annual leave.
- Performance Incentives: Bonus structure based on individual and company performance.
- Global Exposure & Networking : Opportunities to work with international stakeholders and gain experience in the global shipping industry.
Tell employers what skills you have
Claims Resolution
Claims Management
Claims Handling
Regulatory Compliance
Dispute Resolution
Compliance
Good Communication Skills
Networking
Writing
Shipping
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