Reservations Officer

1 week ago


Singapore SHANGRI-LA HOTEL LIMITED Full time
At Shangri-La Singapore we are a heart-warming family. Weshare something powerful - our genuine care and respect for others.Our strength lies beyond our harmonious surroundings and hideawaylocations. It lies in our core values that guide us to treat eachand everyone with honour, as kin, as family. We strive to be thepreferred employer by providing great benefits, tranquil andsincere working environment, work-life balance and effortrecognitions.

Set in 15 acres of lush greeneryjust minutes from the vibrant Orchard Road shopping belt, theShangri-La Hotel, Singapore is a tranquil, sophisticated urbanretreat whether travelling for business or leisure. It features 792luxurious guestrooms and suites across three distinct wings, whichinclude unique family-themed rooms, supported by a host ofdedicated family-focused amenities.

We arelooking for a Reservations Officer to join ourteam

Key Responsibilities:
  • Handling reservations inquiries via phone, email, andonline platforms.
  • Providing information aboutroom availability, rates, and packages to potentialguests.
  • Assisting guests in makingreservations, modifications, or cancellations.
  • Ensuring accurate and timely entry of reservation datainto the booking system.
  • Providing excellentcustomer service to enhance guestsatisfaction.

Requirement:
  • Previous experience in a similar role within thehospitality industry is preferred.
  • Strongcommunication skills, both verbal and written.
  • Exceptional customer service and interpersonalskills.


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