Cluster Reservations Manager

4 weeks ago

Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time
Roles & Responsibilities

Job Highlights

  • Career Development and Opportunities
  • Duty Meals, Birthday Leave & Flexible benefits
  • Complimentary Room Nights & Discounted Room Rates

We are looking for a Cluster Reservations Manager

The Cluster Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property.


He/She also ensures that the reservations team adhere to policies and procedures implemented by the property, while working with the team to encourage internal sales and upselling of all facilities where appropriate.


As a Cluster Reservations Manager, we rely on you to:

  • Manage Reservations Process and Operation: Oversee the reservations process and operations, ensuring quality guest service and financial targets are met.
  • Team Leadership: Coach and motivate the reservations team to adhere to property policies and procedures, and encourage internal sales and upselling of facilities.
  • Collaboration with Revenue Optimization Team: Work closely with the Revenue Optimization team to implement pricing strategies and manage optimal room occupancy.
  • System Configuration and Compliance: Ensure all related systems are correctly configured, validated, and compliant with SOPs.
  • Best Practice Standards: Maintain best practice standards to achieve customer satisfaction, optimal profitability and room occupancy.
  • Cost Control and Analysis: Control and analyse department costs to ensure performance is within budget.
  • Recruitment and Training: Conduct recruitment and training for the reservations team.


We are looking for someone who:

  • Diploma or Bachelor’s degree in Hotel Management, Business Administration, or related field preferred
  • Minimum of three (3) years’ experience in hospitality industry with similar capacity
  • Possess good written and verbal communication skills.
  • Strong Leadership qualities
  • High levels of flexibility, adaptability to changes

If you are the right person, what are you waiting for? Click the APPLY button now


Tell employers what skills you have

Coaching
Upselling
Reserves
Secondary Education
Property
Career Development
Hospitality Industry
Adaptability
Compliance
Team Leadership
Customer Satisfaction
Fixed Income
Hotel Management
Pricing
Cost Control

  • Hospitality Operations Manager

    1 month ago

    Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time

    Job Description:We are seeking a skilled Hospitality Operations Manager to lead our Cluster Reservations team at JEN Singapore Tanglin by Shangri-La. This is an exciting opportunity for a seasoned professional to drive revenue growth, enhance guest satisfaction, and optimize operational efficiency.About the Role:This senior role will oversee the reservations...

  • Cluster Assistant Reservations Manager

    4 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster Reservations Agent

    4 months ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster Reservations Agent

    1 month ago

    Singapore SSG HOTELS PTE. LTD. Full time $2,000 - $3,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Cluster Reservations Supervisor

    1 month ago

    Singapore SSG HOTELS PTE. LTD. Full time $2,000 - $4,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Cluster Reservations Supervisor

    4 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster Reservations Agent

    4 months ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Revenue Cluster Management Specialist

    1 month ago

    Singapore SSG HOTELS PTE. LTD. Full time

    About UsSSG HOTELS PTE. LTD., a luxury boutique hotel group in Singapore, offers an exciting opportunity for a talented Revenue Cluster Management Specialist to join their team.Salary Range:$60,000 - $80,000 per annum, depending on experienceJob DescriptionWe are seeking a highly skilled and motivated individual to assist in the management of rooms inventory...

  • Cluster revenue analyst

    4 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....

  • Cluster F&B Reservations Agent

    4 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster F&B Reservations Agent

    4 months ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • This is an IT support group | Cluster Reservations Supervisor

    4 weeks ago

    Singapore This is an IT support group Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....

  • Cluster Revenue Analyst/Manager

    1 month ago

    Singapore SG HOTELS PTE. LTD. Full time $3,000 - $6,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha...

  • Cluster Revenue Analyst

    4 weeks ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Cluster Revenue Analyst

    4 months ago

    Singapore SG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...

  • Reservations Executive/Assistant Reservations Manager

    2 weeks ago

    Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...

  • Reservations Executive/Assistant Reservations Manager

    4 months ago

    Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record...

  • This is an IT support group | Cluster Revenue Analyst/Manager

    4 weeks ago

    Singapore This is an IT support group Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....

  • Cluster Revenue Analyst

    4 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.Marriott Hotels:· Duxton Reserve Singapore, Autograph Collection· Maxwell Reserve...

  • Cluster Revenue Analyst

    2 months ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.Marriott Hotels:· Duxton Reserve Singapore, Autograph Collection· Maxwell Reserve...