Sr. Manager

3 days ago

Singapore TATA COMMUNICATIONS INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.



Key Responsibilities

  • Post-sales design documentation, implementation and migration of advanced complex solutions
    for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
    role is to ensure that these services interoperate and integrate into the customer environment.
  • Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
    Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
    Services, Managed Hosting and Complex Migration Planning,
  • In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
    understanding across the technical landscape within Telecommunications and Enterprise IT
    architectures and have a natural ability to converse with both technical and executive audiences
  • Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
    etc.
  • The TDA will own the technical delivery of customer solutions and will be the technical interface
    between the customer, product teams and project management during service delivery.
  • Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
    technical aspects are clearly defined prior to contract signature. The TDA accepts technical
    ownership of the solution at the point of contract signature.
  • Engaging with and supporting pre-sales during contracting, with project management during
    service realization and the training of Service Assurance, through design, delivery and handover
    into lifecycle management.
  • Lead customer-facing technical workshops in the delivery phase requiring excellent communication
    with the ability to articulate technical concepts clearly to all levels of competency.
  • 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.


Minimum qualification & experience

  • 8+ years industry background
  • Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
  • Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
  • Application Acceleration and Optimization
  • Excellent communication and documentation skills
  • Design related background
  • Ability to demonstrate technical knowledge & industry best practices under pressure
  • Basic Coding skills desirable
  • Telecommunication Product or Solution Design related background

Tell employers what skills you have

Fortinet
CCIE
Architect
client implementation
technical deployment
Sales Engineering
Telecommunication
Solution Design
Enterprise Architecture
Architecture Design
Technical Delivery
Technical Solution Design
migration project

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