Receptionist, Medical

3 weeks ago


Singapore MENDIS AESTHETICS PTE. LTD. Full time
Roles & Responsibilities

The Receptionist will provide support to the Director and ground staff, assisting with customer-related needs. Participant in research involving how to improve the customer satisfaction level.


Specific Responsibilities:

  • Deliver consistent high quality and reliable communications and customer service leading to an excellent customer experience
  • Attend to all online inquiries, feedback and complaints, and all related matters
  • Be the first contact point for complaints and refunds handling process
  • Maintaining a polite, helpful, and professional manner. Making outbound calls to resolve customer complaints and other outstanding issues
  • Service recovery to ensure customer satisfaction
  • Participate in programs to improve customer service level and efficiency.
  • Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service.
  • Promptly maintain and upkeep internal databases with information on sales and insightful information based on interactions with customers.
  • Willing to work on weekends.

Technical Skills and Competencies:

  • Ensures customer satisfaction through timely and accurate information and deliveries
  • Excellent interpersonal relationship skills
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Strong phone contact handling skills
  • Organisational, project management skills, analytical and effective problem resolution skills
  • Manage pressure effectively
  • Professional, proactive, positive and “can-do” attitude




Tell employers what skills you have

service oriented
Microsoft Office
Microsoft Excel
consistent
Customer Experience
Positive Team Player
Reliable
PowerPoint
Event Planning
improve customer-satisfaction
Positive Energy
Communications
Advising customers
Microsoft Word
Customer Service

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