Branch Manager
1 week ago
Job Responsibilities:
· Oversee daily operations, ensuring a seamless and efficient workflow.
· Maintain a clean, professional, and welcoming environment.
· Ensure compliance with safety, hygiene, and regulatory standards.
· Drive revenue growth by achieving or exceeding sales targets.
· Develop and implement strategies to attract and retain clients.
· Monitor market trends and customer preferences to refine service offerings.
· Train, mentor, and support staff to deliver exceptional service.
· Monitor staff performance, conduct regular evaluations, and provide constructive feedback.
· Foster a positive, motivated, and high-performing work environment.
· Ensure adherence to company policies and professional standards.
· Ensure the team delivers exceptional customer service and personalized client care, leading by example to uphold high standards and achieve strong Google reviews.
· Handle customer inquiries, concerns, and feedback with professionalism.
· Build long-term client relationships to enhance loyalty and retention.
· Implement marketing and sales strategies to drive customer engagement and satisfaction.
· Oversee stock management, ensuring proper inventory control and replenishment of skincare products and treatment supplies.
· Monitor financial performance, including budgeting, cost control, and revenue analysis.
· Generate reports on sales, revenue, and operational performance for management review.
Job Requirements
· Minimum GCE ‘N’ Level, GCE ‘O’ Level and/or Diploma
· Minimally 3 to 5 years of experience in managing a branch or multiple branches
· Must speak proficiently in English.
Tell employers what skills you have
Coaching
Ability to Multitask
Leadership
Treatment
Customer Engagement
Exceptional Customer Service
Problem Solving
Administration
Marketing
Inventory Control
Compliance
Revenue Analysis
Revenue Growth
Budgeting
Customer Service
Cost Control
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