Branch Service Executive

5 days ago


Singapore RHB Singapore Full time

Customer Service Management
Greet and assist customers with their inquiries and transactions.
Provide accurate and prompt information about products and services offered by RHB.
Support implementation of customer service initiatives within the Branch.
Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well as effective use of customer service tools and technologies.
Collaborate with internal stakeholders such as the Product team from various departments and operations to address customer needs and improve service delivery.
Complaint Management
Ensure complaints and issues highlighted by customers are resolved timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
Collaborate with internal stakeholders to ensure issues/complaints are resolved promptly.
Branch Operations
Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning, which includes the following activities:
Verify customer’s identification and ensure proper authorization and documentation for any transaction requests.
Handle cash management tasks including deposits, withdrawals, and reconciliations.
Account opening.
Maintain accurate records and documentation for all transactions.
Any other activities prescribed in the Branch Operational Manual.
Collaborate with other branch staff and the sales team to ensure efficient operations and excellent customer service.
Regulatory Compliance and Risk Management
Ensure compliance with regulatory requirements, risk management protocols, and internal bank procedures within the branch.
Qualifications
Degree or professional qualification in banking-related disciplines.
Strong interpersonal and communication skills.
High level of customer service orientation.
High level of accuracy and attention to detail.
Proficient in using computer systems and software applications (e.g., Microsoft Windows, Microsoft Office, etc.).
Awareness of relevant laws and regulations relating to Branch Banking.
#J-18808-Ljbffr



  • Singapore RHB Singapore Full time

    Customer Service Management Greet and assist customers with their inquiries and transactions. Provide accurate and prompt information about products and services offered by RHB. Support implementation of customer service initiatives within the Branch. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service...

  • Branch Executive

    1 week ago


    Singapore MAYBANK SINGAPORE LIMITED Full time

    Roles & ResponsibilitiesYou will play an integral part in achieving branch's goals by providing excellent customer service to our customers while attending to their banking needs.Your role entails cash handling, customer service, end-day balancing and all operational matters at branch. Through our structured training program and mentorship, you will be fully...


  • Singapore Hong Leong Group Full time

    Key Responsibilities:Plan, recruit, train, and develop life division agencies to meet growth and production targets.Design and execute various training programs, sales activities, and promotional initiatives to boost agency productivity.Drive branch growth through production management, recruitment, and manpower development, focusing on maintaining a strong...


  • Singapore OCBC Full time

    About OCBC Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business needs. Our employees are the architects that make this all possible;...

  • Branch Teller

    7 days ago


    Singapore SING INVESTMENTS & FINANCE LIMITED Full time

    Associate - Branch About The Company Sing Investments & Finance Limited (SingFinance) has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small...

  • Branch Manager

    1 day ago


    Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

    Roles & ResponsibilitiesLooking for a Test-Qualified Managerial (TQM) role? Here's one Salary: Basic up to $5,000 + branch commission Time: alternate 6 days 11am - 8 pm (fixed Sun off) Responsibilities:Operational Management: Oversee the daily operations of the branch, ensuring compliance with company policies and regulatory requirements. Sales and...

  • Branch Teller

    3 weeks ago


    Singapore SING INVESTMENTS & FINANCE LIMITED Full time

    Roles & ResponsibilitiesAssociate - BranchAbout The CompanySing Investments & Finance Limited (SingFinance) has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations,...

  • Branch Teller

    2 weeks ago


    Singapore SING INVESTMENTS & FINANCE LIMITED Full time

    Roles & ResponsibilitiesAssociate - BranchAbout The CompanySing Investments & Finance Limited (SingFinance) has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations,...

  • Branch Teller

    1 week ago


    Singapore SING INVESTMENTS & FINANCE LIMITED Full time

    Roles & ResponsibilitiesAssociate - BranchAbout The CompanySing Investments & Finance Limited (SingFinance) has 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations,...

  • Branch Manager

    2 weeks ago


    Singapore MICRODERME AESTHETICS PTE. LTD. Full time

    Roles & ResponsibilitiesWe are an established TCM group of companies with more than a decade of experience in this field.We are a modern TCM with aspirations to spread the wonders and long-term benefits of Traditional Chinese Medicine. Focusing holistically on one's health & wellness, we aim to help individuals feel their best.We have a growing network of...

  • Branch Manager

    2 weeks ago


    Singapore ACTURE BIOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesWe are an established TCM group of companies with more than a decade of experience in this field.We are a modern TCM with aspirations to spread the wonders and long-term benefits of Traditional Chinese Medicine. Focusing holistically on one’s health & wellness, we aim to help individuals feel their best.We have a growing network of...

  • Branch Manager

    2 weeks ago


    Singapore MICRODERME AESTHETICS PTE. LTD. Full time

    Roles & ResponsibilitiesWe are an established TCM group of companies with more than a decade of experience in this field.We are a modern TCM with aspirations to spread the wonders and long-term benefits of Traditional Chinese Medicine. Focusing holistically on one’s health & wellness, we aim to help individuals feel their best.We have a growing network of...

  • Branch Manager

    2 weeks ago


    Singapore ACTURE BIOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesWe are an established TCM group of companies with more than a decade of experience in this field.We are a modern TCM with aspirations to spread the wonders and long-term benefits of Traditional Chinese Medicine. Focusing holistically on one's health & wellness, we aim to help individuals feel their best.We have a growing network of...


  • Singapore RHB Singapore Full time

    Key ResponsibilitiesProvide exceptional customer service by greeting and assisting customers with their inquiries and transactions.Implement customer service initiatives within the branch to maintain high standards of customer service quality and consistency.Collaborate with internal stakeholders to address customer needs and improve service...

  • Branch Officer

    7 days ago


    Singapore TRUST RECRUIT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:Handle the role of vault teller in charge of overall cash in the branch. Check and authorize financial transactions processed by the Tellers. Review daily transactions, reports & Bank statements, etc. Attend to customer enquiries on banking transactions. Handle administrative duties and to take on relief...

  • Branch Manager

    2 weeks ago


    Singapore FRESVER BEAUTY PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties & Responsibilities: Report directly to Operation Manager Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s...

  • Branch Manager

    2 weeks ago


    Singapore FRESVER REBIRTH PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties & Responsibilities:Report directly to Operation Manager Overall responsible and in charge of the branch's smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff's leave applications approve staff's OT, staff's...


  • Singapore This is an IT support group Full time

    Responsibilities: Strategy and Planning Responsible for Branch Services quality, customers’ satisfaction and service excellence at all touchpoints. Ensure Key Performance Indication (“KPI”) & Key service index set by the bank is met. (90% of customer served within 5-10mins)Responsible for all AML/CFT, risk management, compliance and audit matters as a...

  • Branch Officer

    20 minutes ago


    Singapore MMC Success Pte. Ltd. Full time

    Work Life Balance Collaborative work culture Friendly Working Environment and Colleague Responsibilities: Handle the role of vault teller in charge of overall cash in the branch. Check and authorize financial transactions processed by the Tellers. Review daily transactions, reports & Bank statements, etc. Attend to customer enquiries on banking...

  • Branch Manager

    2 weeks ago


    Singapore BIOSKIN HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesRESPONSIBILITIES:To manage & oversee smooth day-to-day branch operations To lead & motivate retail & sales staff To mentor, advice and provide resolutions to any staff issues when necessary Responsible for branch's performance and sales target achievement Develop innovative and effective sales strategies & plans Perform sales...