Patient Service Officer
4 weeks ago
Responsibilities:
- Front Desk Services
- Prepare service reports by collecting and analyzing patient’s information
- Attending incoming calls (new enquiries or exisiting patients)
- Change or cancel patient’s appointments
- Patient Servicing and Relationships
- Register and maintain patient’s account by recording medical and personal information data
- Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)
- Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)
- Service Improvement Initiative
- Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.
- Follow and update communication procedures, guidelines, and policies
- Greet patients warmly and ascertain problems or reasons for calling
- Compile reports and analyze on patient’s overall satisfaction
Requirements:
- Excellent interpersonal and communication skills.
- Excellent customer-service mindset.
- At least Secondary School/'O' Level,NiTEC
- Strong interpersonal and communication skills
- Required language(s): English, Mandarin (to liaise with our Chinese patients)
- Responsible and willing to learn
- Caring and cheerful personality
- Able to work in a team
Tell employers what skills you have
Front Office
Excellent Communication Skills
Healthcare Industry
Customer Relationship
Referrals
Microsoft Office
Dentistry
Customer Support
Interpersonal Skills
Invoicing
Dental Care
Patient Safety
Communication Skills
Scheduling
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