Patient Service Officer
2 weeks ago
Responsibilities:
- Front Desk Services
- Prepare service reports by collecting and analyzing patient's information
- Attending incoming calls (new enquiries or exisiting patients)
- Change or cancel patient's appointments
- Patient Servicing and Relationships
- Register and maintain patient's account by recording medical and personal information data
- Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)
- Resolve service problems by clarifying the patient's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)
- Service Improvement Initiative
- Keep records of patients' interactions, process patients' accounts and file documents accordingly.
- Follow and update communication procedures, guidelines, and policies
- Greet patients warmly and ascertain problems or reasons for calling
- Compile reports and analyze on patient's overall satisfaction
Requirements:
- Excellent interpersonal and communication skills.
- Excellent customer-service mindset.
- At least Secondary School/'O' Level,NiTEC
- Strong interpersonal and communication skills
- Required language(s): English, Mandarin (to liaise with our Chinese patients)
- Responsible and willing to learn
- Caring and cheerful personality
- Able to work in a team
Front Office
Excellent Communication Skills
Healthcare Industry
Customer Relationship
Referrals
Microsoft Office
Dentistry
Customer Support
Interpersonal Skills
Invoicing
Dental Care
Patient Safety
Communication Skills
Scheduling
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