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Customer Service Associate
1 month ago
PanCare Medical introduces its transitional care facility in Jurong East Area, catering to stable patients awaiting nursing home placement. Our central goal is to establish a nurturing temporary sanctuary for the elderly, fostering a sense of belonging and respect.
Our commitment extends to our devoted staff's well-being. We ensure optimal staffing and manageable workloads, prioritizing work-life equilibrium. Our vision is to cultivate a compassionate environment, empowering nurses and healthcare assistants to provide exceptional care to this esteemed population.
At our core, we offer a meticulously tailored program for seniors, guided by geriatricians, therapists, and social workers. We're equally dedicated to fostering strong family connections during this pivotal life phase. Join us in a role that exudes purpose and significance.
Job Highlight
- Great career opportunity & progression
- Positive Working Environment
Roles and Responsibilities
- Provide frontline customer service
- Greet and assist patients, family, and visitors in a kind and helpful manner
- Organize and plan patient appointments effectively, working with the medical team to streamline schedules
- Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
- Verify insurance information and confirm details with patients
- Answer phone calls, handle enquiries, and direct calls to the relevant personnel
- Email correspondence is a MUST.
- Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
- Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
- Handle administrative tasks, including filing, data entry, and maintaining organized records
- Assist medical staff with the coordination of patient care
- Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
- Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
- Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
- Perform other duties as assigned by the Management
Requirements
- Minimum 2 years experience in healthcare setting
- Minimum N/O level
- Attention to detail and accuracy in handling administrative tasks
- Ability to work in a team and in a fast pace environment
- Ability to work on rotating shifts, weekends and public holidays when needed
- Location: Jurong East
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Healthcare
Data Entry
Attention to Detail
Cashiering
Communication Skills
Administrative Support
Nursing
Wellbeing
Team Player
Customer Service
Appointment Scheduling
Catering
