IT Operations Manager
1 day ago
Job Overview:
We are seeking a proactive and experienced IT Operations Manager to oversee IT operations, support infrastructure management, and ensure seamless IT service delivery. The ideal candidate will possess a strong background in IT infrastructure and service management and bring valuable experience in managing IT operations for a client-centric environment.
Key Responsibilities:- Client and Vendor Management: Conduct regular meetings with clients and contractors, lead discussions, and prepare detailed meeting minutes to document decisions and follow-ups.
- Operations Planning and Control: Develop, monitor, and oversee IT operations plans, ensuring effective management and timely execution of operational activities.
- Ticket and Issue Management: Manage open tickets and track issues with relevant product principals to ensure timely resolution and client satisfaction.
- Service Monitoring and Improvement: Apply IT Service Management (ITSM) principles to improve IT service quality, ensuring that all services meet clients' standards and expectations.
- Experience:Minimum 5 years of professional experience in IT roles, including at least 3-5 years in IT operations management.
Hands-on experience in general IT infrastructure management, including familiarity with network, server, and security operations.
Knowledge of IT Service Management (ITSM) processes, with a focus on improving service delivery and client satisfaction. - Qualifications:Minimum Diploma in an IT-related field.
ITIL Foundation certification is required; additional technical certifications (e.g., CompTIA Network+, Microsoft, Cisco) are advantageous.
- Leadership and Communication: Strong leadership skills with an ability to chair meetings and effectively communicate with clients, contractors, and team members.
- Organizational Abilities: Detail-oriented with excellent organizational skills to track operational activities, manage issues, and ensure smooth IT service delivery.
- Technical Competence: A solid understanding of IT infrastructure and service management processes, with a capability to handle various technical issues related to IT operations.
Tell employers what skills you have
Operations Planning
IT Service Management
Leadership
Security Operations
Microsoft Excel
Service Management
Inventory
Operations Management
IT Operations
Vendor Management
Project Management
ITIL
Customer Service
Service Delivery
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