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Guest Relations Officer/ Executive

1 month ago

Singapore THE FULLERTON HOTEL Full time
Roles & Responsibilities

  • Handle all incoming telephone calls
  • Provide callers with local directions and general information in a courteous and accurate manner
  • Take messages from caller and ensure their delivery
  • Handle all guests’ wake up call requests
  • Assist in room service order taking from hotel guests and coordinate with F&B team
  • Perform all tasks assigned according to established standards and procedures with polite, attentive and sympathetic manner
  • Ensure all call charges are posted to guest folio accordingly.
  • Well versed with city emergency telephone numbers and services; ensure that efficient and effective communications are maintained during emergency situations

Job Requirements

  • Possess good telephone etiquette
  • Able to work on rotating shifts, public holidays and weekends.
  • Good team player with strong interpersonal and communication skills
  • Positive working attitude and customer service oriented

Tell employers what skills you have

Customer Service Oriented
Teamwork
Guest Service
Composition
Guest Relations
Attentive
Organized
Guest Satisfaction
Communication Skills
Team Player
Customer Service
Hospitality
Corporate Communications