Assistant Manager, Aftersales
3 weeks ago
A prestigious luxury retailer is seeking a dedicated and service-oriented Assistant Manager, Aftersales to oversee aftersales operations and customer service excellence.
Salary: Up to $7,000 + Variable Bonus
Work Schedule: Office Hours
Key Responsibilities:
- Manage aftersales services, ensuring seamless repair processes and continuous improvements.
- Communicate with internal teams and external repairers to resolve issues and monitor service lead times.
- Analyze service demand and implement solutions to enhance efficiency.
- Oversee aftersales training, tool procurement, and system processes.
- Lead projects and events, including craftsmanship demonstrations.
- Supervise and develop the aftersales team, ensuring adherence to luxury service standards.
- Handle escalations, service recovery, and continuous customer service improvement.
Requirements:
- Minimum 6 years of experience in aftersales service and/or customer service, preferably in retail.
- Strong leadership, communication, and problem-solving skills.
- Highly organized and detail-oriented with the ability to manage multiple priorities.
- Proficiency in Excel and IT tools; SAP experience is a plus.
- Passion for luxury retail and delivering exceptional customer experiences.
- Ability to communicate effectively with international clients.
Interested applicant, kindly submit full-detailed resume to admin@clarist.com.sg
We thank all applicants for writing in. Only shortlisted candidates will be notified
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
Tell employers what skills you have
Leadership
Aftersales
Customer Interaction
Service Recovery
SAP
Excel
Customer Satisfaction
Customer Service
Customer Service Excellence
Facilitation
Training Delivery
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