Assistant, Order Fulfillment

2 days ago


Singapore COMPASIA PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:
1. Order Fulfillment Process:

  • Assist in processing and fulfilling customer orders accurately and efficiently.
  • Collaborate with the sales and logistics teams to ensure timely and accurate delivery of products to customers.
  • Prepare shipping labels, invoices, and other necessary documentation for orders.
  • Monitor order statuses and address any issues that may arise during the fulfillment process.

2. Customer Contact and Aftersale Support:

  • Proactively reach out to customers to address any aftersale inquiries or concerns they may have.
  • Provide prompt and courteous responses to customer inquiries via email, phone, or chat.
  • Resolve customer issues and cases effectively, aiming to achieve optimal customer satisfaction.

3. Stock Inventory Management:

  • Maintain accurate records of stock levels and inventory movement.
  • Conduct regular physical inventory counts to ensure alignment between stock records and physical quantities.
  • Monitor stock replenishment needs and coordinate with relevant departments to restock products in a timely manner.
  • Organize and optimize the storage of devices and products in the inventory area.
Tell employers what skills you have

Forecasting
Microsoft Office
Microsoft Excel
Data Analysis
Analytical Skills
Labels
Tracking Systems
Inventory
Customer Contact
Supply Chain
Inventory Control
e-commerce websites
Inventory Management
SAP
Order Fulfilment and Returns Processing
Supply Chain Management
Customer Satisfaction
Order Fulfilment Administration
Shipping
online e-commerce
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