Current jobs related to Senior Operations Control Centre Executive - Singapore - COMFORT TRANSPORTATION PTE LTD

  • Senior Executive, Centre Operations

    4 days ago

    Singapore Jobscentral Full time

    3 days ago Be among the first 25 applicants The Centre for Climate Change and Environmental Health (CCEH), with leadership from the Asian School of the Environment (ASE) and LKCMedicine, is dedicated to investigating the intricate relationship between climate change and human health. CCEH aims to tackle critical questions at the intersection of climate...

  • Centre Executive, Anglican Senior Centre

    4 weeks ago

    Singapore Singapore Anglican Community Services Full time

    Roles & ResponsibilitiesJob SummaryThe Centre Executive has the primary role of managing the day-to-day operation of the Active Ageing Centre which includes the provision of active ageing programmes and activities, managing the alert alarm system, information and service linkage, and befriending or buddying for the elderly. The Centre Executive is expected...

  • Centre Executive, Anglican Senior Centre

    2 weeks ago

    Singapore Singapore Anglican Community Services Full time

    Roles & ResponsibilitiesJob SummaryThe Centre Executive has the primary role of managing the day-to-day operation of the Active Ageing Centre which includes the provision of active ageing programmes and activities, managing the alert alarm system, information and service linkage, and befriending or buddying for the elderly. The Centre Executive is expected...

  • Senior Executive, Centre Operations

    1 week ago

    Singapore This is an IT support group Full time

    The Centre for Climate Change and Environmental Health (CCEH), with leadership from the Asian School of the Environment (ASE) and LKCMedicine, is dedicated to investigating the intricate relationship between climate change and human health. CCEH aims to tackle critical questions at the intersection of climate change and human health. Through cutting-edge...

  • Senior Executive, Centre Operations

    6 days ago

    Singapore Nanyang Technological University Full time

    The Centre for Climate Change and Environmental Health (CCEH), with leadership from the Asian School of the Environment (ASE) and LKCMedicine dedicated to investigating the intricate relationship between climate change and human health. CCEH aims to tackle critical questions at the intersection of climate change and human health. Through cutting-edge...

  • Senior Executive, Centre Operations

    1 week ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Centre for Climate Change and Environmental Health (CCEH), with leadership from the Asian School of the Environment (ASE) and LKCMedicine, is dedicated to investigating the intricate relationship between climate change and human health. CCEH aims to tackle critical questions at the intersection of climate change and human health. Through cutting-edge...

  • Executive Director Centre Operations

    7 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Centre for Climate Change and Environmental Health (CCEH) is an exciting place to work, where you can contribute to cutting-edge research and make a real difference in people's lives.About the PositionWe are seeking a highly motivated and organized Senior Executive, Centre Operations & Administration who will be responsible for overseeing the daily...

  • Senior Administrative Executive, Centre

    7 days ago

    Singapore This is an IT support group Full time

    CCEH aims to advance knowledge in the field of climate change and environmental health.We are seeking a highly skilled Senior Executive, Centre Operations & Administration to contribute to our mission.Job Requirements:The successful candidate will have a Bachelor's degree in Business Administration/Management or a related field and minimum 2 years of...

  • Executive Director, Centre Operations and Administration

    7 days ago

    Singapore This is an IT support group Full time

    The Centre for Climate Change and Environmental Health is a leading research institution dedicated to investigating the intricate relationship between climate change and human health.Our team works closely with the Asian School of the Environment and LKCMedicine to tackle critical questions at the intersection of climate change and human health.We are...

  • Centre Operations Specialist

    6 days ago

    Singapore Methodist Welfare Services Full time

    Centre Operations Specialist: This role is responsible for providing administrative support to the Centre's operations, including managing donations, coordinating events, and maintaining accurate records.Key Responsibilities:Manage donations and maintain accurate records of donor interactions and donations received;Coordinate events and activities that...

  • Operations Manager, Senior Executive

    7 days ago

    Singapore This is an IT support group Full time

    We are looking for an exceptional Senior Executive, Centre Operations & Administration who will be responsible for overseeing the daily administrative functions and operational management of the Centre.The successful candidate will work with the Director and Centre Manager to ensure the smooth execution of processes, compliance with policies, and efficient...

  • Centre Operations and Administrative Leader

    7 days ago

    Singapore This is an IT support group Full time

    The Centre for Climate Change and Environmental Health (CCEH) is committed to excellence in research and education.We are seeking a highly skilled Senior Executive, Centre Operations & Administration to join our team.Job Description:Under the supervision of the Director and Centre Manager, the successful candidate will be responsible for overseeing the daily...

  • Admin Officer

    4 weeks ago

    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesWorking Location: Jurong West Day Care CentreBenefits Annual Wage Supplement (AWS) Bonus (Performance + Variable) Annual Salary IncrementJob Purpose Assist the social worker and at times the centre manager with administrative tasks and requirements. To ensure that there is proper documentation and filing of documents. To liaise...

  • Centre Manager

    2 weeks ago

    Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesCentre ManagerOur client is an up-and-coming music and performing arts school. Grounded by a passion to develop talent and creativity in children from their early years, their programmes include music and movement, vocal and instrumental coaching, songwriting, dance and drama. Besides having classes at their own centres, they also run...

  • Centre Manager

    2 weeks ago

    Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesCentre ManagerOur client is an up-and-coming music and performing arts school. Grounded by a passion to develop talent and creativity in children from their early years, their programmes include music and movement, vocal and instrumental coaching, songwriting, dance and drama. Besides having classes at their own centres, they also run...

  • Senior Accounts Executive

    2 weeks ago

    Singapore Rainbow Centre, Singapore Full time

    Roles & ResponsibilitiesJob Purpose:Rainbow Centre envisions a world where persons with disabilities are empowered and thriving in inclusive communities.Our Finance Team ensures the overall financial health of the organisation, and supports the development of the organisation's budgeting, financial planning and long term financial goals.The Senior Executive...

  • Executive Assistant for Centre Operations

    2 days ago

    Singapore Nanyang Technological University Full time

    Job DescriptionWe are seeking an Executive Assistant for Centre Operations to support our Centre for Research in Child Development (CRCD). As an Executive Assistant, you will provide administrative support to our Principal Investigators (PIs) and assist in various tasks related to human resource, procurement, and finance.

  • Senior Executive, Business Operations

    3 weeks ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Established as a partnership between Nanyang Technological University (NTU) and the National Healthcare Group (NHG), the Asian Centre for Health Behavioural Insights & Interventions (HABITS) aims to improve population health through multidisciplinary and translational research to support interventions, policy and programmes; strengthen national capabilities...

  • Senior Accounts Executive

    2 weeks ago

    Singapore Rainbow Centre, Singapore Full time

    Roles & ResponsibilitiesJob Purpose:Rainbow Centre envisions a world where persons with disabilities are empowered and thriving in inclusive communities.Our Finance Team ensures the overall financial health of the organisation, and supports the development of the organisation’s budgeting, financial planning and long term financial goals.The Senior...

  • Senior Finance Professional

    6 days ago

    Singapore Rainbow Centre Singapore Full time

    Job DescriptionThe Senior Accounts Executive will play a key role in ensuring the overall financial health of the Rainbow Centre. The incumbent is responsible for maintaining accounts in accordance with the organisation's constitution and established policies and procedures.Key Responsibilities:Financial Reporting: Perform accounting functions for assigned...

Senior Operations Control Centre Executive

4 weeks ago

Singapore COMFORT TRANSPORTATION PTE LTD Full time
Roles & Responsibilities

About the role

We're looking for a seasoned leader to oversee our Operations Control Centre team, ensuring seamless delivery of customer services.

As a Duty Manager, you'll be responsible for leading a team of Customer Service Agents, managing operational matters, and driving process improvements. You will report to the Head Operations Control Centre and be responsible to the ops matters within your watch. Ample opportunities for career growth and training will be provided. It is 12 hours rotating shift team-based setup with adequate rest.


What you'll be doing

• Lead and manage a team of Customer Service Agents to deliver exceptional customer experiences
• Oversee resource planning, staff management, and development to ensure effective service delivery
• Manage escalation matters, including staff grievances and customer complaints
• Drive process improvements and identify opportunities for growth and development
• Liaise with internal departments and external stakeholders to resolve customer issues and operational matters
• Prepare and submit operational reports, incident reports, and other relevant documentation


What we're looking for

  • Bachelor's degree or professional degree in a relevant field
  • At least 3 years of experience in a contact centre leadership position
  • Proven track record of leadership, customer service, and operational management
  • Excellent communication, interpersonal, and conflict resolution skills
  • Strong analytical and problem-solving skills
  • Proficient in MS Office (Excel, Word, PowerPoint) and report writing
  • Ability to work 12-hour rotating shifts, including weekends and public holidays

What we offer

At ComfortDelGro Taxi, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer opportunities for career growth and development, and a range of benefits, including healthcare coverage and wellness initiatives.

Join our team and be part of a dynamic organisation that is dedicated to delivering exceptional transportation services to our customers.


Tell employers what skills you have

Complaint Management
Report Writing
Leadership
Interpersonal Skills
MS Excel
employee grievances
Complaints and Enquiries
Conflict Resolution Skills
Vehicles
MS Office
PowerPoint
CCTV
Transportation
Handle guest complaints
Customer Service
Staff Management
grievance handling
Customer Services
leadership skills
Service Delivery