Raffles Hotel Singapore

Roles & Responsibilities

The Principal Mixologist is the core of the Food and Beverage Department. He/she must be customer service-oriented and be able to perform quality work efficiently with minimal supervision.

He/she is responsible for offering guests at the bar and lounge an enjoyable, expertly served beverage and/or dining experience based on Raffles Hotel standards of excellence. Candidate must have passion for friendly and professional service.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Supports the Bar Manager in maintaining the quality and consistency of beverage and service for the outlet.
• Prepare alcohol or non-alcohol beverages with high degree of proficiency and consistency.
• Engagement with customers to forge loyalty to the bar adhering to bar Standard Operating Procedures.
• Ensures maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Ensures bar/outlet and related areas and hygiene are kept to HACCP standard and requirement.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and take immediate action if needed or required.
• Supports Bar Manager in Beverage training platform for all bar colleagues.
• Supports Bar Manager in Raffles Hotel Singapore beverage programs through Public Relation, media and industry outreach.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Sevenrooms, Material Control, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds bar/outlet’s goal and sales target.
• Always demonstrates professionalism and ethic.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guests’ database.
• Handles guest complaints and comments competently and swiftly.
• Supports the bar team to deliver exceptional guest experience and in accordance to MOQ, Forbes and LQA Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleague, and operator at all times.

Management and Leadership of Outlet

• Supports Bar Manager and demonstrates as a role model for the bar team.
• Colleague support and guest service during all major meal periods.
• Supports the team to be consistent in service standards and deliver excellent service standards.
• Supports colleagues to achieve common goals and build a strong team work.
• Displays cultural affinity and shows empathy to all team members.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions.
• Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises Bar Manager on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding Raffles Hotel Singapore or bar/outlet.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labour.
• Engagement with the broader bar community and take active part in the public relations/promotions of the bar as the Principal Mixologist of the bar.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15thof each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilites

• Performs any other duties that may be assigned by the Bar Manager / Department Head.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Minimum of 5 years of F&B experience in a leading cocktail-focused bar.
• At least 2 years of supervisory experience with similar standing or profile.
• Hospitality-oriented with a proven track record of success in service SOP implementation.
• In-depth knowledge of classic/international cocktails, spirits and hospitality.
• Proficient in Microsoft Office and basic POS management.
• Able to work on shift and late hours.

Competencies

• Dynamic, extrovert, sociable, and avid representing the bar and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional values – brand conscious.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates approach with other departmental colleagues.
• Great people skills and a genuine hosting personality.
• Creative thinking and solution-oriented.
• Thrive in large scale operation and high volume operation.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Tell employers what skills you have

Influencing Skills
Revenue Management
Teamwork
Sustainability
Leadership
Bartending
Ability To Work Independently
Housekeeping
Handle guest feedback
Career Development
Adaptable
Corporate Social Responsibility
Attention to Detail
Guest Satisfaction
Team Building
HACCP
Customer Service
Creative Thinking
Cocktails
Hospitality

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