Operation Engineer, IT Department
3 weeks ago
Job Description:
• Responsible for daily system operations & monitoring, Ensure all required systems services start up successfully, Activate all necessary batch jobs and ensuring successful execution of these jobs.
• Responsible for real-time monitoring of system operation status and network connection status.
• Backup/restore data to / from offline media
• Perform basic systems diagnostics, trouble-shooting and prompt escalation when required.
• Responsible for the 24-hour real-time monitoring of the production and disaster recovery computer room environment.
• Responsible for production and disaster recovery computer room daily check, equipment access and inventory, external personnel release escort, etc.
• Accepting the submission of production event of the branch, manage incidents and problems to resolution, minimizing the impact on business operations, ensuring the timely and effective handling of production events.
• Responsible for the service desk management, dispatch all kinds of service requests submitted by the branch, provide users with level 1 technical support according to the known problem solution manual, and ensure that the service requests are timely and effectively handled.
• To work in accordance to 24/7 shift schedule provided.
• Report daily work to superior truthfully
• Escalate problems to Superior
• Assist in other ad-hoc project as instructed by Company
Job Requirements:
- Working experience in IT operation and maintenance support, familiar with the working environment of financial institutions.
- Bachelor's degree or Diploma in Computer Science or related science and engineering background.
- Minimum 3 years of experience in IT service management.
- Able to communication effectively both written and spoken in English & Chinese with internal/external stakeholders and HQ.
- Ability to work under preasure and proactivity approach problem-solving.
- Ability to work on midnight shift (9 hours).
Tell employers what skills you have
IT Service Management
Sustainability
Construction Management
Inventory
Investigation
Merchandising
Emergency Response
Service Desk
Customer Management
Disaster Recovery
Incident Management
Mechanical Engineering
Technical Support
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