Project Service Program Manager Job Description

3 weeks ago


Singapore SIMPLEXITY TECH SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

About the Role:

We are seeking an experienced Project Service Program Manager to lead and coordinate service-based projects within our organization. This role involves overseeing the end-to-end execution of service programs, ensuring alignment with business goals, managing cross-functional teams, and delivering high-quality outcomes within scope, time, and budget.

The ideal candidate will have strong leadership, problem-solving, and stakeholder management skills, with a proven ability to drive multiple service-related projects successfully.

Key Responsibilities:
  • Program Management: Lead and manage service delivery programs, ensuring they align with business objectives and customer expectations.
  • Project Oversight: Oversee multiple projects within the service portfolio, managing scope, timelines, budgets, and quality.
  • Stakeholder Coordination: Collaborate with internal teams, clients, and third-party vendors to ensure seamless execution of service projects.
  • Process Improvement: Identify opportunities to enhance service delivery processes, implement best practices, and drive efficiency.
  • Risk & Issue Management: Proactively identify and mitigate risks, resolve project issues, and ensure service quality standards are met.
  • Budget & Resource Management: Manage budgets, allocate resources effectively, and ensure cost-efficient service delivery.
  • Performance Monitoring: Track key performance indicators (KPIs), generate reports, and provide insights for continuous improvement.
  • Compliance & Governance: Ensure that all service projects adhere to industry standards, regulatory requirements, and internal policies.
  • Team Leadership: Provide guidance, mentorship, and leadership to project teams, fostering a culture of collaboration and excellence.
Qualifications & Skills:
  • Bachelor’s degree in Business Administration, Project Management, Engineering, IT, or a related field (Master’s degree preferred).
  • 5+ years of experience in project/program management, preferably in a service-based industry.
  • Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, or Hybrid approaches).
  • Proficiency in project management tools (e.g., Microsoft Project, Jira, Asana, Monday.com, or Trello).
  • Experience with customer service operations and service delivery frameworks (ITIL certification is a plus).
  • Excellent communication and stakeholder management skills.
  • Ability to handle multiple projects in a fast-paced, dynamic environment.
  • Strong problem-solving and analytical skills.
  • PMP, PRINCE2, or equivalent certification preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Career growth and professional development opportunities.
  • Flexible work environment (Hybrid/Remote options available).

Tell employers what skills you have

Customer Service Operations
Process Improvement
PRINCE2
Asana
Mentorship
Program Management
Project Management
JIRA
Team Leadership
PMP
Agile Scrum
Resource Management
ITIL
Trello
Stakeholder Management
Service Delivery
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