Front of House

19 hours ago

Singapore URBAN EATS FACTORY PTE. LTD. Full time
Roles & Responsibilities

Job Description: Front of House Waiter

Position: Front of House Waiter

Location: UBI

Type: Full-Time / Part-Time


Overview:

We are seeking an enthusiastic and personable Front of House Waiter to provide outstanding service to our guests. As the face of the restaurant, you will ensure guests have a memorable dining experience by delivering professional, friendly, and attentive service.


Key Responsibilities


1. Guest Service:

• Greet guests warmly and assist them in selecting menu items.

• Answer questions about the menu, daily specials, and restaurant policies.

• Take accurate orders and ensure timely delivery of food and beverages.


2. Order Management:

• Communicate effectively with kitchen and bar staff to ensure smooth service flow.

• Monitor tables and promptly address guest needs, including refills and special requests.


3. Cleanliness and Setup:

• Prepare tables for service by setting linens, silverware, and glasses.

• Maintain cleanliness and organization in the dining area throughout the shift.


4. Upselling and Recommendations:

• Suggest menu items and upsell specials to enhance the guest experience.

• Promote restaurant events and loyalty programs to guests.


5. Billing and Payments:

• Provide accurate bills to guests and process payments efficiently.

• Handle cash and card transactions while maintaining a positive attitude.


6. Team Collaboration:

• Work closely with other waitstaff, hosts, and managers to ensure a seamless operation.

• Assist with opening and closing duties, as needed.


Requirements


1. Experience and Skills:

• Previous experience as a waiter or in a customer-facing role (preferred but not required for entry-level applicants).

• Strong interpersonal and communication skills.

• Ability to multitask and remain calm under pressure in a fast-paced environment.


2. Personal Attributes:

• Friendly, approachable, and professional demeanor.

• Excellent attention to detail and a proactive attitude toward guest satisfaction.

• Dependable and punctual, with flexibility to work evenings, weekends, and holidays.


3. Physical Requirements:

• Ability to stand, walk, and carry trays for extended periods.

• Capability to lift up to 25 pounds comfortably.


4. Education:

• High school diploma or equivalent (preferred).


What We Offer:

• Competitive hourly pay and tips

• Opportunities for growth and advancement within the restaurant

• A supportive and dynamic work environment

• Employee discounts and staff meals



Tell employers what skills you have

Ability to Multitask
Team Collaboration
Upselling
Ingredients
Customer Experience
Customerfacing
Approachable
Attentive
Attention to Detail
Pressure
Audits
Communication Skills
Team Player
Customer Service
Disposition
Hospitality

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