Technical Support Engineer
2 weeks ago
Job Posting: Technical Support Engineer (L1)
Location: Singapore, Ubi
Salary: SGD2,500 – SGD3,500
Our client, a reputable IT Solutions company with offices in Singapore and Malaysia, is seeking a proactive Technical Support Engineer (L1) to join their Ubi office in Singapore. This role is perfect for individuals who enjoy troubleshooting and solving IT-related issues while delivering excellent customer service.
Key Responsibilities- Provide first-level technical support for hardware, software, and network issues.
- Respond to client inquiries via phone, email, or ticketing system in a timely and professional manner.
- Troubleshoot and resolve basic IT issues or escalate to Level 2 support when required.
- Assist in configuring and maintaining IT systems, including computers, printers, and network devices.
- Perform routine monitoring and maintenance of IT infrastructure.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Collaborate with internal teams to ensure efficient issue resolution.
The ideal candidate should have:
- A diploma or degree in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in a technical support or helpdesk role.
- Basic understanding of hardware, software, and networking concepts.
- Familiarity with Windows and Mac operating systems and common office applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Mandarin to liaise with Mandarin-speaking clients is a plus.
- A customer-focused approach with the ability to work effectively in a team and independently.
- Competitive salary with opportunities for career progression.
- Be part of an innovative and supportive IT environment.
- Exposure to a variety of challenging and impactful projects.
How to Apply:Interested candidates are invited to apply through the job portal.
All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.
Ivan Tan Wai Hong (EA Reg No: R2199004)
Director of Talent Acquisition and Relationships
"Empowering Progress, Inspiring Solutions"
Trific Solutions Pte Ltd (EA Licence Number: 23C1893)
7500A Beach Road #05-319, The Plaza Singapore 199591
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Technical Support
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