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Patient Service Associate, NUHS Diagnostics

1 month ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Roles & Responsibilities

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

  • Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
  • Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
  • Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
  • Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
  • Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
  • Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
  • Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
  • Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
  • Performing duties as assigned by reporting officer
  • Meet customer service and quality KPI as determined by department
  • Follow up and support reporting officer in handling patient relation issues
  • Adhere to policy and standard operating procedure
  • Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

  • GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
  • Service-oriented and patient-focused
  • Proactive and resilient with the ability to work independently and in a team
  • Ability to multi-task and work in a fast-paced environment
  • Good writing, interpersonal and communication skills
  • Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)


Tell employers what skills you have

Sales
Dispatching
LIS
Healthcare
BSS
Authorization
Cashiering
Administrative Support
Team Player
Customer Service
Disposition
Service Excellence
Appointment Scheduling
Service Delivery