L2 Production Support

1 week ago


Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Position Overview:

We are looking for a proactive and dynamic Application Support Analyst to join our team. The ideal candidate will have at least 2 year of experience in application support, a strong understanding of Unix commands, Shell scripting, and SQL queries. You will be responsible for monitoring alerts, addressing incident tickets, and ensuring production systems run smoothly.

Responsibilities:

  • Monitor application and infrastructure alerts to ensure smooth operation.
  • Recommend and implement solutions to prevent and resolve production issues.
  • Take ownership of incident tickets, ensuring timely responses and resolutions.
  • Close open incident tickets in accordance with service level agreements (SLAs).

Requirements:

  • Minimum 2 year of experience in an application support role.
  • Proficiency in Unix commands, Shell scripting, and SQL queries.
  • Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
  • Exposure to the banking industry is advantageous.
  • Strong team player with excellent interpersonal and communication skills.
  • Ownership-oriented with a commitment to meeting SLAs and delivering high-quality work.
  • A dynamic individual with a strong desire to learn and grow.

Tell employers what skills you have

Oracle
Physics
Investment Banking
Scripting
ActiveMQ
Unix
Service Level
SQL
Application Support
Communication Skills
Banking
ITIL
Team Player
Java
Scheduling
Linux
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