Customer Solutions Executive

3 weeks ago

Lower Delta Road, Singapore BOM BOM PTE. LTD. Full time

Responsibilities

  • Direct, optimize and coordinate full order cycle according to customer’s additional requests
  • Resolve logistical issues that customers are experiencing in a timely manner
  • Retain customers and provide logistical improvement suggestions that lead to departmental and business objectives
  • Work collaboratively with other departments to solve customer issues as quickly and as efficiently as possible
  • Identify and assess customers' needs to achieve satisfaction
  • Servicing customers via chat and or email (inbound and outbound interaction)
  • Handling voice calls (Outbound calls for follow-up)
  • Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the year
  • Up to date product knowledge in order to deliver accurate and effective services
  • Social media monitoring and search for brand ambassadors in Korean and Singapore markets
  • Brand ambassador management
  • Outbound communication and follow-up with client base
  • Participate in events organised by company to educate pet owners on pet nutrition and generate new leads

Requirements

  • Diploma in any field
  • 2 years of working experience in customer service and or hospitality
  • Excellent writing and communication skills
  • Fluent in Korean for the linguistic needs of our Korea client base
  • A meticulous customer-oriented thinker with a desire and willingness to roll up sleeves to get things done
  • Adept at complex problem-solving
  • Excellent interpersonal skills with the ability to work collaboratively
  • Ability to multi-tasks, prioritize and manage time effectively
  • Customer orientation and ability to handle all types of customers
  • A love for pets especially dogs and cats preferred
  • Able to standby online for weekend duty for 1 hour once a month

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