Assistant Station Manager, NSEWL

1 month ago


Singapore SMRT TRAINS LTD. Full time

Duties & Responsibilities

  • Ensure safety of passengers, employees, contractors and public in the stations.
  • Ensure safety and security procedures are adhered to.
  • Oversee the transit security personnel and officers in stations.
  • Ensure that the customer service standards are met.
  • Promptly respond to station and train emergency.
  • Handle manual change when manning the Passenger Service Machine for sale and top-up of tickets and cards.
  • Reconciliation of accounts and cash takings.
  • Handling of cash when servicing the General Ticketing Machines and collecting takings and as part of Lost Property procedures.
  • Responsible for efficient performance of stations’ equipment,
  • Report any equipment fault.
  • To meet the expected Service Standards and Key Performance Indicators set for station operations.
  • Improve the level of face-to-face customer service to the general commuter continually.
  • Secondary assignments such as taking charge of the station staff-room, etc.
  • Involve in projects relevant to station operations.
  • Ensure a safe and reliable operation of train service.
  • Ensure station facilities and equipment are well maintained and faults are reported quickly.
  • Reporting of issues related to safety and security processes, incidents involving staff and passengers.
  • Facilitate LTA staff in carrying out audit work at the stations.
  • To assist on handling of incidents in the stations.
  • To report on absence of security officers and ensure that security checks are carried out diligently.
  • Cleanliness and tidiness of stations, and report on cleanliness issues at the station.
  • Carry out checks that contractors comply with safety and security procedures while working in the stations.
  • Carry out briefings for visitors on the station facilities and the operations.

Qualifications & Work Experiences

  • NITEC/ Higher NITEC with Engineering background.



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