Assistant Station Manager, SMRT Thomson-East Coast Line

3 weeks ago

Singapore SMRT TEL Full time

Duties & Responsibilities

The Assistant Station Manager is responsible for Station and Train duties:

  • Monitors and performs basic maintenance for AFC equipment such as fare gates and ticketing machines.
  • Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary.
  • Monitors CCTV and makes necessary Public Announcements.
  • Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.
  • Ensures passenger safety when commuters travel on escalators and boarding/alighting from train.
  • Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required.
  • Operates or manned the train to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal.
  • Carries out checks on illegally parked or abandoned bicycles or belongings.
  • Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise.
  • Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS).
  • Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
  • Checks the station area for any passengers before closing of station.
  • Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station.
  • Manages and reports all required incidents and emergency situations.

Qualifications & Work Experience

  • NITEC/Higher NITEC in Engineering discipline.
  • Able to perform 3 rotating shift work based on a duty roster

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