Retail Supervisor

1 month ago


Singapore VICTORY HILL EXHIBITIONS PTE. LTD. Remote Work Freelance Full time

Responsibilities

  • Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
  • Provide excellent customer service skills, great selling skills and show motivation to succeed.
  • Carry out end of day reporting routine.
  • Perform cashier duties at a fast pace while maintaining accuracy.
  • Manage staff scheduling – shifts and break times – with Retail Manager
  • Train new team members as required
  • Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
  • Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
  • Ensure staff uniforms and presentation are up to standard.
  • Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
  •  End of shift/day: Ensure selling floor is replenished and ready for the next day.
  • Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
  • Capturing, editing, selling and printing of souvenir photographs – full training provided
  • Preparing and selling Butterbeer and pastries
  • Any other tasks as assigned by Retail Manager.

Required Education and Experience:

  • Minimum 3+ years retail management experience
  • Must be able to work a flexible schedule, weekends and evenings.
  • Preferably has a food safety hygiene certification
  • Knowledge and experience of POS systems
  • Must be able to perform all retail and F&B floor functions.
  • stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
  • Excellent verbal and written communication skills, effective communication with all management and staff.
  • Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action
  • Computer literacy and confidence, particularly with Excel
  • Strong eye for detail and numbers


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