Senior Sales Manager, Groups Meetings

2 months ago

Singapore Hilton Singapore Orchard Full time
Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Sales Manager in groups, meetings and events is responsible for maximizing revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.  The person is knowledgeable on local market trends and competitor activities and would recommend strategic sales initiatives to win and maintain hotel’s market leader position in groups, meetings and events.

What will you be doing? 

As Sales Manager in groups, meetings and events, you will be responsible for performing the following tasks to the highest standards:

Utilise knowledge of local and international market MICE contacts and events to drive and support business acquisition and conversion. Respond to all RFPs and guests’ enquiries in a timely and accurate manner. Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service. Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions. Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post-show/tradeshow event summary. Prepare proposals, engage in negotiations and confirmation of business through contracting. Follow through from negotiation to actualisation of event and final bill settlement for groups and events. Engage proactively with group and event organisers during group stay dates or event dates and gather feedback post event or group check out. Provide guidance to guests for compliance with safe management measures, regulatory restrictions on groups and dining and support guests in relevant applications for groups, meetings or events when required. Comply to brand standards and maintain quality assurance with support for internal audits and handling mystery shopping calls. Prepare and lead discussions in Pre-Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events. Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives. Identify gaps in revenue contribution and recommend implementation of initiatives to mitigate shortfalls. Achieve and exceed sales targets as an individual and contribute to team’s revenue targets. Maintain accurate and timely update of groups and event status to support forecast accuracy. Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system. Update all business leads including lost business with reasons. Maintain accurate and updated database of contacts, group and meeting enquiries. Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted. Carry out any other reasonable duties and responsibilities as assigned. Requirements

What are we looking for?

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum 3 years’ experience in a similar capacity. Relevant diploma or degree in hospitality or business discipline. Passionate about delivering exceptional guest experience. Energetic, vibrant and inspiring to the team. An innovative self-starter, with confidence and resilience. Accountable and always positive in exploring alternatives and opportunities for better performance. Focused on driving success for the hotel. Warm, sincere and inclusive in interpersonal interactions. Flexibility to respond effectively with changes in business. Strong analytical skills to understand key business indicators, competitive trends and develop strategies. An excellent team player who works well with different stakeholders to ensure success of hotel.  Has sense of urgency and discipline to ensure tasks are completed in a timely manner. Prior knowledge and use of Delphi.fdc

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Ancillary Meeting Manager

    4 hours ago

    Singapore BCD MEETINGS & EVENTS ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesA culture of purpose: Where will your BCD M&E career take you?As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to...

  • Director of Groups, Meetings

    4 weeks ago

    Singapore Hilton Singapore Orchard Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Director of Groups, Meetings

    4 weeks ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Meetings & Events Manager

    3 months ago

    Singapore Hilton Singapore Orchard Full time

    DescriptionA Meetings & Events Manager manages the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales.What will I be doing?As Meeting Events Manager, you will manage the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into...

  • Senior Business Manager

    3 hours ago

    Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full time

    Roles & ResponsibilitiesOverviewWe are seeking a dynamic individual to join our ASEAN Commercial Solution Areas leadership team as Business Manager, focusing on building the organization through role and operational excellence. The role involves fostering transparent and inclusive communications, driving a high-achieving and collaborative sales culture...

  • Senior Manager

    3 months ago

    Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...

  • Senior Sales Manager

    4 hours ago

    Singapore CARFECTION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking an experienced and dynamic Senior Sales Manager to lead and drive our automotive sales team. This individual will be responsible for developing and implementing effective sales strategies, managing customer relationships, and achieving sales targets. The Senior Sales Manager will oversee the sales operations and be a...

  • Senior Manager

    2 hours ago

    Singapore Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...

  • Property Sales Consultant

    3 hours ago

    Singapore FAR EAST PROPERTY SALES PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsFar East Organization’s Sales and Leasing Group manages a large and diverse portfolio of quality real estate for sale and lease to suit different business and individual needs. The group’s portfolio comprises residential, office, industrial and medical units across the island with over 1,000 units for sale and 6.5 million...

  • Group Partnerships Sales Manager

    2 months ago

    Singapore PropertyGuru Full time

    Make A Real Difference at PropertyGuru. Real Aspirations. Real People. Real impact.PropertyGuru is Southeast Asia\'s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real...

  • Senior Sales Manager

    2 months ago

    Singapore hktservice Full time

    We are currently looking for experienced and dynamic Senior Sales Manager to lead our sales person. The ideal candidate will have a proven track record in driving sales growth, building high-performing teams, and developing strategic sales plans.Key ResponsibilitiesDevelop and execute strategic sales plans to achieve objectives Lead, mentor, and manage the...

  • Senior Sales Manager

    2 months ago

    Singapore hktservice Full time

    We are currently looking for experienced and dynamic Senior Sales Manager to lead our sales person. The ideal candidate will have a proven track record in driving sales growth, building high-performing teams, and developing strategic sales plans. Key Responsibilities Develop and execute strategic sales plans to achieve objectives Lead, mentor, and manage...

  • Group Partnerships Sales Manager

    2 months ago

    Singapore PropertyGuru Full time

    Make A Real Difference at PropertyGuru. Real Aspirations. Real People. Real impact.PropertyGuru is Southeast Asia\'s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real...

  • Sales/ Senior Sales Manager

    3 hours ago

    Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full time

    Roles & ResponsibilitiesThe RoleReporting to the Director of Sales (DOS), you shall be responsible for increasing the sales of the portfolio assigned through identifying and proactively developing new accounts and maintaining and building relationships with existing clients. You will play an active role in carrying out client acquisition activities aligned...

  • Senior / Sales Manager

    4 hours ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat’s the job?The Sales Manager is responsible for all sales activities, corporate accounts and meetings align with the quarterly and annual sales and marketing strategy planning. SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mind-set to work towards a successful...

  • Senior Sales Manager

    3 hours ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesA World Of Opportunities AwaitsCompany Name: Dusit Thani Laguna SingaporeJob Title: Senior Sales ManagerJOB RESPONSIBILITIES Assist the Director of Commercial in establishing a sales plan and budget to reflect the company’s and the hotel’s goals and objectives. Maintains and upgrades communication networks to ensure that the...

  • SENIOR CHEF

    4 hours ago

    Singapore ATELIER BY THE BAY PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Atelier By The Bay (Changi Village Hotel, 1 Netheravon Rd, Level 8 and 9, 508502)Reports To: Group CEOThe Senior Chef specializing in Fusion Cuisine will lead the culinary team in creating innovative and high-quality dishes that blend Eastern and Western culinary traditions. This role requires a deep understanding of both...

  • Senior Sales Manager

    4 hours ago

    Singapore THOMSON REUTERS CORPORATION PTE. LTD. Full time

    Roles & ResponsibilitiesAt Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, risk, legal, tax and accounting, and media markets, powered by the world's most...

  • Event Manager

    4 hours ago

    Singapore BCD MEETINGS & EVENTS ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesA culture of purpose: Where will your BCD M&E career take you?As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to...

  • Senior Sales Manager

    2 days ago

    Singapore MyCareersFuture Full time

    Roles & Responsibilities Responsibilities: Develop and start business with new channel partners and end users. Train and assist distributor/dealers and end users to ensure they are well-versed in our products and services and can effectively adopt our products. Establish and sustain robust relationships with partners including distributors,...