APAC Global Revenue Operations Business Partner

4 weeks ago

Singapore FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

10 - 15%

Are you ready to unleash your full potential?  Weâre looking for people who are passionate about payments to chart Worldpayâs path to being the largest and most-loved payments company in the world.

Worldpay is a Merchant Services and Payment Processing Provider Offering a Payment Gateway for Online Transactions. We provide simple and reliable card payment solutions - used by 1 million merchants globally processing 110 million transactions daily. Our technology powers billions of transactions annually that move over $10 trillion around the globe.

About the team

Global Revenue Operations is responsible for business-critical operational processes across our merchant lifecycle spanning Billing, Partner Payments, Tax Operations and Collections. This is coupled with supporting business growth through simplifying and transforming our merchant experience and providing value-add analytics and assurance over everything we do. We work hand in hand with the commercial account teams to provide an internal single point of contact for prevention and resolution of revenue and margin issues across our platforms to ensure we enhance our customerâs experience with WorldPay. The team partner key stakeholders to optimize processes and put in place the necessary checks and balances to ensure our merchantâs financial success.

About the role

As a GRO Business Partner you will act as a single point of contact for the APAC Commercial Account Management team rolling out the GRO service offering, supporting key merchants and leveraging the full value of Global Revenue Operations.

This is a highly visible role and critical to its success is the ability to partner our key stakeholders to deliver customer trust through continuous improvement and scaling of processes and controls.

You will collaborate closely with teams in Global Finance Operations and other internal stakeholders across Finance, Merchant Operations and Application Support & Development simplifying our processes and building for the future. Aligned to this, you will govern the delivery of strategic change with relevance to the region and ensure our processes and control frameworks keep pace and protect our merchant CX and mitigate financial risks to Worldpay.

The role is a fantastic opportunity to directly influence the success of our Tier 1 merchants in APAC, a region that is hugely important to the long-term growth and success of Worldpay.

What you will be doing

  • Partnering the Commercial Account Management team to deliver a tailored approach to delivering sustainable improvement in our merchant CX.
  • Acting as a single point of contact for resolution of Billing and Collections queries, ensuring responsiveness and timeliness.
  • Working hand in hand with Commercial Account Management to maximize the strategic and operational potential of GRO, simplify processes and scale future growth opportunities.
  • Accelerating assurance coverage and delivery of financial benefits specific to the APAC P&L.
  • Implementing a contract to bill reconciliation process for all Tier 1 APAC merchants, validating merchant charging.
  • Providing an assurance and governance framework over strategic change to make sure we get it right for time for our merchants.
  • Reducing manual processes so WP teams can focus on value creation.
  • Other related duties as assigned.

What you bring:

  • Demonstrable experience of business partnering stakeholders and leading virtual teams to deliver change, process, issue resolution and financial improvement initiatives.
  • Solid change management experience: the ability to influence, gain acceptance for and govern change effectively.
  • Proven experience in the design and delivery of assurance control frameworks that keep pace with business change and emerging risks and a clear understanding of financial principles.
  • Excellent analytical skills that enable you to use data to tell a story and bring key insights to life for non-technical audiences.
  • The ability to communicate effectively both in writing and verbally.
  • Strong delivery skills: the ability to plan and track initiatives effectively and identify and mitigate risks to successful outcomes.
  • You are a focused and proactive self-starter, comfortable with autonomy.
  • Strong Excel & PowerPoint Skills

Added bonus if you have:

  • Experience working in an assurance, revenue or billing function in Financial Services or a high-volume transactional environment.
  • Previous experience in payments/fintech is preferred but not essential.
  • Experience in using data analysis tools such as Tableau or Power BI.

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources, and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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