Customer Support Executive
1 month ago
- Manage customers' orders and enquiries and follow through to order fulfilment
- Handle customers' enquiries on spare parts
- Assist Sales Manager on tender/ program/ contract
- Prepare quotations and follow-up with customers on order status
- Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
- Process sales order using SAP system
- Address customers' concerns and maximize customer satisfaction
- Provide customers with after-sales support
- Generate periodic order status reports
- Follow-up on debit/credit memo
- Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support.
- Prior experience in spare parts sales in aviation industry will be advantageous
- Ability to read and understand basic engineering drawings will be advantageous
- Attentive to details, well organised and customer service oriented
- A team player who can multitask well to meet deadlines and requirements
- Ability to exercise sound judgement at work and preserve confidentiality
- Proficient in Microsoft Office and SAP applications
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 20 May 2024
- Expected salary: $2,300 - $2,800 per month
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