Customer Support Executive

1 month ago


Geylang, Singapore FK HUMAN RESOURCES PTE LTD Full time
Location:Ang Mo KioWorking: 5 days/week Responsibilities:
  • Manage customers' orders and enquiries and follow through to order fulfilment
  • Handle customers' enquiries on spare parts
  • Assist Sales Manager on tender/ program/ contract
  • Prepare quotations and follow-up with customers on order status
  • Monitor orders and liaise with QA, Logistics and Technical Departments to ensure timely delivery to customers
  • Process sales order using SAP system
  • Address customers' concerns and maximize customer satisfaction
  • Provide customers with after-sales support
  • Generate periodic order status reports
  • Follow-up on debit/credit memo
Requirements:
  • Diploma with at least 2 to 3 years’ experience in business-to-business sales or sales support.
  • Prior experience in spare parts sales in aviation industry will be advantageous
  • Ability to read and understand basic engineering drawings will be advantageous
  • Attentive to details, well organised and customer service oriented
  • A team player who can multitask well to meet deadlines and requirements
  • Ability to exercise sound judgement at work and preserve confidentiality
  • Proficient in Microsoft Office and SAP applications

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 20 May 2024
  • Expected salary: $2,300 - $2,800 per month


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