Sales Executive

JOB RESPONSIBILITIES:

·        Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers

·        Provide client service support for retail network and E-commerce

·        Process E-commerce orders from beginning to end

·        Engage with customers on TikTok by responding to comments and inquiries.

·        Respond promptly to customer inquiries through chat (FB Messenger, Instagram, WhatsApp, Emails) and inbound calls.

·        Manage knowledge of company products, services, and general inquiries

·        Attend to customers’ queries in-store and online stores

·        Ensure service delivery standards are met in achieving total customer satisfaction

·        Be self-motivated and driven to achieve monthly sales targets. 

·        Ensure merchandise and displays are consistently well-presented

·        Assist in scheduling customers’ jewelry repairs

·        Contribute to team effort by accomplishing related results as needed

·        Ability to handle complaints/feedback competently

·        Inventory management - support merchandise transfer, stock take, inventory counts

·        Conduct daily stock counts to maintain accurate inventory levels.

·        Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

·        Possess the skills to use Capcut for video editing and posting on social media platforms

·        Assist in content creation, including brainstorming ideas, planning shoots, and providing creative input.

·        Stay up-to-date with platform updates and algorithm changes, adjusting strategies as needed to maximize reach and engagement.

·        Conceptualize and set the best campaign merchandise plan for online campaigns

·        Work together with operations to ensure a smooth fulfilment process

·        Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

·        Maintain a high level of professionalism with clients and establish a positive rapport with every client.

·        Generate revenue increase by offering sound recommendations and suggestions

·        Any other ad-hoc tasks or projects

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 21 May 2024
• Expected salary: $1,800 - $2,200 per month