Sales Executive

JOB RESPONSIBILITIES:

·
Prospect
and promote jewellery products and services to walk-in as well as our online
platforms' customers

·
Provide
client service support for retail network and E-commerce

·
Process
E-commerce orders from beginning to end

·
Engage
with customers on TikTok by responding to comments and inquiries.

·
Respond
promptly to customer inquiries through chat (FB Messenger, Instagram, WhatsApp,
Emails) and inbound calls.

·
Manage
knowledge of company products, services, and general inquiries

·
Attend
to customers' queries in-store and online stores

·
Ensure
service delivery standards are met in achieving total customer satisfaction

·
Be
self-motivated and driven to achieve monthly sales targets.

·
Ensure
merchandise and displays are consistently well-presented

·
Assist
in scheduling customers' jewelry repairs

·
Contribute
to team effort by accomplishing related results as needed

·
Ability
to handle complaints/feedback competently

·
Inventory
management - support merchandise
transfer, stock take, inventory counts

·
Conduct
daily stock counts to maintain accurate inventory levels.

·
Work
in a team to develop marketing
strategies to bring more revenue to the store and the digital sales

·
Possess
the skills to use Capcut for video editing and posting on social media
platforms

·
Assist in content creation, including
brainstorming ideas, planning shoots, and providing creative input.

·
Stay up-to-date with
platform updates and algorithm changes, adjusting strategies as needed to
maximize reach and engagement.

·
Conceptualize and set the
best campaign merchandise plan for online campaigns

·
Work together with
operations to ensure a smooth fulfilment process

·
Provide
after-sales service by following up with customers, soliciting feedback, and
offering promotional codes.

·
Maintain
a high level of professionalism with clients and establish a positive rapport
with every client.

·
Generate
revenue increase by offering sound recommendations and suggestions

·
Any
other ad-hoc tasks or projects

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 21 May 2024
• Expected salary: $1,800 - $2,200 per month