Sports & Recreation Operations Executive (Swimming Operations)

1 month ago


Singapore Swimwerks Asia Pte Ltd. Full time

RESPONSIBILITIES:

– Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner

– Handle enquiries via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience

– Resolve customers’ issues and provide feedback and analysis

– Manpower scheduling & rostering duties

– Responsible for ensuring timely delivery of services, and remind customers on updates

– Identify process gaps within the department and drive improvement

– Go for site visitation to customers when required

– All other ad-hoc administrative duties as assigned

 

REQUIREMENT:

– Diploma/Degree in relevant disciplines preferably in the sports education

– An advantage if you are a certified swimming instructor, lifesaving instructor and/or lifeguard

– Strong eye for details and meticulous with numbers & data

– Comfortable working in a fast paced team

– Good timekeeper, well organized and excellent problem-solving skills

– Able to work independently, resourceful and a good team player

– Excellent communication and customer’s centric skills

– Computer literacy with MS office software



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