Current jobs related to Regional Service Manager - SingaporeSG - Cognizant
-
Intern, Regional Marketing
5 months ago
Singapore ROHDE & SCHWARZ REGIONAL HEADQUARTERS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesTask: This intern supports the regional marketing team in digital marketing, social media, and marketing operations.Responsibilities: Digital marketing and social media Processing marketing leads Marketing database cleansing, validation and maintenance Generate analytics reports for social ads and marketing activity Assist the...
-
Regional Service Operations Manager
3 days ago
Singapore Carrier Full timeAbout the RoleServing as the Regional Service Operations Manager, you will lead a team of Country RLC Leaders to ensure performance of on-site services for Aftermarket clients, installations, warranty, and post warranty services up to customer satisfaction. Your responsibilities will include designing and managing policies and procedures, overseeing customer...
-
Regional Technical Service Manager
1 week ago
Singapore ZOLL MEDICAL SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob SummaryThe primary purpose of this position is to oversee and enhance the efficiency and quality of Technical Service functions within the region.Essential Functions Oversee the day-to-day operations of the Technical Services departments within the region. Effectively manage a diverse team of Managers, Engineers, and Technicians...
-
Regional Service Manager
1 week ago
Singapore SOLAR TURBINES INTERNATIONAL COMPANY Full timeRoles & ResponsibilitiesTake your next career step at Solar Turbines with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.Solar Turbines is currently looking for a Regional Service Manager in our Singapore office.Job Purpose Provides strategic leadership and direction for larger,...
-
Regional Services Sales Lead
1 week ago
Singapore ESET DACH Full timeRegional Services Sales LeadJob posting titleRegional Services Sales LeadJob summaryKey responsibilities involve strategically identifying and capitalizing on business opportunities for services in given region, spanning various segments and channels.Job descriptionAligning sales objectives with overall business goals, developing and implementing...
-
Regional Services Director, APAC
2 days ago
Singapore airbus Full timeJob Title: Regional Services Director, APACKey Responsibilities:Secure customer leads and develop business relationships to achieve regional Airbus Operating Plan Order Intake targets.Establish a strong "Services by Airbus" image with customers, driving the expansion and growth of our Services business in the region.Lead and manage strategic projects in...
-
Regional Service Delivery Manager
2 days ago
Singapore CIBT Full timeKey ResponsibilitiesAs a Regional Service Delivery Manager, you will be responsible for ensuring consistent service delivery within the APAC region in accordance with global programs. You will serve as the point of contact for key client stakeholders, working closely with local CIBT Management to manage day-to-day processes and ensure a superior class...
-
Vice President, Country Service Manager
2 months ago
Singapore Mizuho Bank Full timeOverview of Division/Department NA Company Profile MIZUHO BANK ,LTD IS A SUBSIDIARY OF THE JAPAN-BASED MIZUHO FG,INC.(LISTED ON THE TOKYO STOCK EXCHANGE AND NYSE)AND IS ONE OF THE LARGEST FINANCIAL SERVICES COMPANIES IN THE WORLD. MIZUHO BANK ,LTD.PROVIDES FINANCIAL AND STRATEGIC SOLUTIONS FOR THE INCREASINGLY DIVERSE AND SOPHISTICATED NEEDS OF ITS...
-
Regional Technical Service Manager
1 week ago
Singapore LANXESS PTE. LTD. Full timeRoles & ResponsibilitiesMission:Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across...
-
Regional Account Manager
1 week ago
Singapore KPLER PTE. LTD. Full timeRoles & ResponsibilitiesAbout the roleWe are looking for a highly motivated Regional Account Manager (RAM) to work in our Global Strategic Sales team based in Singapore. This individual must be passionate and motivated at the idea of selling a disruptive technology solution in the commodities market and maintaining, deepening, and broadening client...
-
Regional IT Hub Manager
1 week ago
Singapore NAVAL GROUP FAR EAST PTE. LTD. Full timeRoles & ResponsibilitiesReferenceHRR-2024-019Speciality/Job5166-Digital – Head of Digital ServiceJob titleRegional IT Hub ManagerDescription of the missionNaval Group is recruiting, for its Singapore site, within the Digital Transformation and Information Systems department (DTSI).What are the missions of the DTSI? It ensures the operation of the group's...
-
Regional Manager
1 week ago
Singapore JACKSON GLOBAL PTE. LTD. Full timeRoles & ResponsibilitiesJob Description-Preparing and presenting regional reports for senior management-Reviewing the key performance indicators of their region-Negotiating contracts with vendors and manufacturers-Attend fair/trade shows for product showcase and new product identification-Tender for local and regional projects-Developing business...
-
Regional Communications Manager
7 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Title: Regional Communications ManagerAt Recruit Express Pte Ltd, we are seeking an experienced Regional Communications Manager to join our team. The ideal candidate will have a strong background in branding and strategic marketing communications, with a proven track record of success in the Asia Pacific region.Key Responsibilities:Develop and implement...
-
Regional HR Manager
1 month ago
Singapore TALENT TRADER GROUP PTE. LTD. Full timeJob Title: Assistant Regional HR ManagerJoin our team at Talent Trader Group Pte. Ltd. as an Assistant Regional HR Manager, where you will play a key role in driving HR excellence across 7 SEA markets.Key Responsibilities:Lead the full spectrum of HRIS & C&B operations, policy & compliance, and drive PX projects and new initiatives across 7 SEA...
-
Singapore SAMSUNG Full timeJob OverviewAs a Regional Assistant Manager for Southeast Asia and Oceania Mobile Services, you will be responsible for managing priority service and partnership initiatives that address high growth mobile trends.Key ResponsibilitiesIdentify opportunities to create value for Samsung mobile consumers and partners through new and enhanced programs,...
-
Cloud Solutions Architect
7 days ago
Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full timeJob Summary:Microsoft Regional Sales Pte. Ltd. is seeking a highly skilled Cloud Solutions Architect to drive customer success on the Microsoft Azure Platform. As a key member of our team, you will design and implement cloud-native solutions, drive innovation, and ensure seamless integration of Azure services.
-
Business Intern, Services Growth and Programs
3 months ago
Singapore, Singapore, SG Johnson Controls International Full timeWhat you will do:The position reports to the Senior Director, Services Growth & Programs, APAC and is a key contributing member who will provide exceptional support to program manage various APAC Service growth initiatives and platforms, track, analyze and communicate the performance to our internal and external stakeholders.How you will do it:Support the...
-
Regional Marketing Manager
1 week ago
Singapore AERZEN ASIA PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Adaption and implementation of the global marketing strategy in the relevant region Adaptation and implementation of the global marketing strategy as well as expansion and optimization of regional marketing concepts for different markets and target groups. Close exchange and coordination with the local...
-
Regional HR Manager
1 week ago
Singapore FCS CAREERS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the CompanyOur Client is a leading producer of industrial equipment and tools.ResponsibilitiesWe're looking for a proactive Regional HR Manager to oversee a team, lead multiple HR functions across the APAC region, and spearhead the planning and implementation of regional HR strategies. Oversee the regional HR team and manage HR...
-
Regional Operations Manager
2 months ago
Singapore APEX TECH MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:- Manage the day-to-day operations including project management, resource allocation, financial planning, and workflow optimization across assigned regions (chiefly, in the Middle East and APAC countries)- Collaborate with senior management to develop and execute regional business strategies and growth plans- Develop...
Regional Service Manager
2 months ago
Deliver Field Services Transition Projects and Programs and steady state delivery in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting).
Role Responsibilities
- Act as the central liaison for all transition and FS delivery activities for customers
- Transition EUC and Field Service from External Customers and/or Incumbents for Service being delivered by the FS tower
- Subject matter expert on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for Client
- Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
- Creation and review of required SLA's, KPI's, Service Credit Penalties.
- Creation of Statement of Work Documents outlining Service Requirements that will be shared with our partners outlining the EUC and FSO support requirements.
- Customer solution discussions and Presentations to Director level on Service Capabilities of clients in EUC & Field Services.
- Planning and Preparation of IT Process Knowledge Transfer from the customer to client on EUC and Field Services processes.
- Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
- Create Process Document of current service for the customer and Partner.
- Re-Design of current Service as per the new requirements.
- Manage Risks, Issues and action logs and obtain customer sign offs.
- Manage regional resources and Team Leads assigned to Field Services Delivery
- Plan Resource Training Plans.
- Work closely with our Third Party Partner Network and manage service provided and relationships.
- Understanding of Desk side Support Management duties and process
- Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
- Strong Customer and Vendor Relationship Management
- Project Management of your work stream
- Strong understanding and skills in SLA, KPI Management
- Review with the Delivery Managers and other internal departments
- Periodic reviews with Customer and Vendors
- Review and approve vendor invoices for payment
- MIS and Reporting.
Skills and Experience
- 4+ years experience in management, with 5+ years overall experience.
- Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
- Retail/Store support delivery experience desirable
- ITIL/PMI professional will be preferred
- Good mix of Transition (External customer), Delivery and project experience in EUC and FSO environment.
- Candidate should have good understanding of Desk side desktop Management, maintenance, deployment and vendor management.
- Should have very strong written and oral communication skills in English and one European language will be preferred
- Flexibility with respect to time - client deliverables need to be met with a Can do attitude
- Excellent problem solving/quantitative/analytical skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Experience of managing and leading a geographically and culturally diverse team
- A significant travel is expected on the job - hence should be willing to work in such a role. Willing to travel ( up to 60%)
- Location of work possibly in the client offices in the respective geography/location. Flexibility in relocation based on job requirements will be desired.
- Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
- Should have handled Transition and transformation projects in the EUC and Field Services domain.
- Should have knowledge on Service Desk operation and tools
- Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.
- Should have knowledge on contract handling and execution
- Good graps of ticketing tools
- Should have knowledge on MS Office and Microsoft project
- Should have knowledge and experience on partner management and relationship handling
- Taking ownership of issues through to resolution on all appropriate requests.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Technical Skills
- Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.
- Effective communication in English mandatory anY local languages or one of European Language is favorable.
Business Skills
- Management of the Region
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- Strong International partner network and knowledge
- Extensive knowledge in outsourcing and managed services
- Highly proactive solution driven approach
- Expert in escalation management
- Interpersonal and negotiating skills
- People development, managing, motivating and team building
- Problem solving and root cause analysis
- Developing, reviewing and refining business processes and procedures
- Networking and building relationships (internal and external)
- Understand the cost to deliver and ownership of cost.
- Being visible to customer and internal teams.
- Presentation Skills.
#LI-JM1
#LI-CTSAPAC