Regional Service Manager
1 month ago
Take your next career step at Solar Turbines with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
Solar Turbines is currently looking for a Regional Service Manager in our Singapore office.
Job Purpose
- Provides strategic leadership and direction for larger, complex, international Customer Service regions and facilities.
- Anticipates new and changing demands for all aftermarket products.
- The incumbent manages key customer relationships and executes a high degree of internal co-ordination across functions, and departments, such as New Equipment Sales, Engineering, and Production, to ensure customer expectations are met.
- This is done by developing new products and services while managing all functions executing current projects and programs.
- To support the customer’s needs and ensure reliable, safe, and economic equipment start up and operation, the Regional Service Manager develops, motivates, and manages a team of District Managers, Sales Managers and Account Managers, Regional Technical Manager, Field Service Representatives and administrative staff.
- The RSM leads, coaches and directs these personnel and their teams to implement and manage the processes and procedures to resolve the customer’s technical, commercial and support issues.
- The position also manages all aspects of Solar’s aftermarket business at the regional level, including Service Parts, Overhaul, Refurbishment, Expanded Services and Controls Retrofits, Field Service, Extended Service Agreements, and Contract Maintenance Programs, and is responsible for the development, implementation and management of the Field Service Safety Program.
DIMENSIONS:
- Operating Budget: $20m
- Personnel Supervised: 10 Managerial
- 10 Salaried Exempt
- 1 Salaried Non-Exempt
- Total Employees 230
- Annual Revenues $400m
- Contract Services $56m
- Annual Policy Expense $818k
- Annual Warranty Expense
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