Implementation Manager Nium Checkout

4 weeks ago

Singapore NIUM Full time

:

NIUM is a modern money movement platform that enables companies around the world to unlock new revenue opportunities and improve cash flow economics.

NIUM is a leader in its geographical and payment service breadth, owning licenses in the world\'s largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks.

NIUM is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, NIUM serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world.

Are you seeking a challenging role to set the standards for global payments? We are experts in payments and recognize the inefficiencies that exist in end-to-end payments especially in the gaming, streaming and eLearning industries. We are looking for a smart, driven and diverse implementation manager for our digital goods vertical at NIUM. You will be responsible for driving the technical implementation, solutioning and execution for our early partners. This is 0 to 1 role for a new growth-oriented business unit.

As the implementation manager, your aim will be to work with Nium Checkout partners to enable a successful implementation and launch. You will also be responsible for solutioning, driving prospect discovery to influence product roadmap to make the integration process smoother. You will lead discovery calls with prospects to ascertain pain-points and technical implementations desired. Ultimately, you will be a key enabler to launch Nium Checkout globally.

What you\'ll be responsible for
Guide and successfully launch clients on Nium Checkout Think from our client\'s standpoint to act as the bridge between their technical integration needs and Nium Checkout product. Solving for gaps that may exist in our platform by working closely with internal teams. Work closely with partners and internal teams across the world to ensure smooth implementation and go-live. This will also require working with non-technical teams including business, operations and compliance Drive technical discovery by speaking with prospects to identify new features and product opportunities. Form a key part of feedback loops for the organization, gathering merchant\'s feedback, evaluating merchant needs, and communicating these to product, payment partners and other teams internally, building strong relationships internally and externally Based in Singapore, with opportunities to travel globally to assist our merchants expand into new markets Requirements:
At least 5 years of prior experience in a client facing implementation role; start-up experiences are preferred You have a developer background and are comfortable coding solutions for clients, if needed You have a good grasp of best practices on APIs and act as the voice of the customer to simplify integrations You have experience working with payments and/or digital goods clients You are extremely detail oriented and hands-on You take initiative, ownership and are committed to challenge the status quo You are a self-starter who enjoys a fast-paced environment Your Mission Enable the launch of Nium Checkout by June 2023. Set-up the process and drive successful client implementations of Nium\'s Checkout product, globally. Responsible for the post go-live implementation enquiries and tech requirements Drive discovery with prospect conversations to define the product roadmap as well as business opportunities in the digital goods and services vertical. Create and assist product team in scoping right payment gateway partners for collection of payments in the local markets Expected Outcomes (backed by previous experience) Successfully drive the implementation of first 20 merchants on Nium Checkout product, across regions Lead discovery of prospect painpoints, features and solutions for digital goods / services vertical (gaming, eLearning, SaaS) Lead solutioning for certain key clients to get them live, including hands-on coding Drive tech evangelization on Nium\'s Checkout product by engaging with the developer community Required Competencies API implementation experience. Proven track record of working to drive technical implementations and solutioning for clients in the B2B space. Experience of working with digital goods (gaming, eLearning and SaaS) companies in the payments space is preferred Client relationship management. Ability to manage client requests, solution as well as pushback to ensure a successful and scalable launch Ownership mindset. Ability to own a client implementation end-to-end, working cross-functionally and delivering to timelines Product oriented.Ability to drive discovery in target prospect segment, define key painpoints and work with product to define features and roadmap Unblocking challenges. Ability to unblock challenges and find creative ways of solving them Benefits:
Comprehensive Health Insurance Training & Development 24x7 Employee Assistance Program Recognition framework Generous Parental and Family leave

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