Implementation Manager
1 month ago
We are seeking a highly skilled Implementation Manager to join our Customer Experience team in APAC. As a key member of our team, you will be responsible for delivering exceptional customer technical integrations and providing dedicated implementation support.
Key Responsibilities- Design and set up customer accounts, providing technical guidance and assistance in troubleshooting and resolving incidents.
- Define the finalized scope and manage projects from start to completion, following clear and well-maintained project plans.
- Work closely with the customer and Account Management team to fully understand business requirements and deliver solutions that meet their needs.
- Plan and deliver customer demos and training on product functionality to maximize value add to their businesses.
- Stay up-to-date with changing technical trends within the payment processing industry and wider technical trends.
- 5+ years of experience in managing projects and delivering customer technical integrations.
- Mandarin speaking is a must.
- Strong communication and interpersonal skills, with the ability to work with internal and external stakeholders.
- Technical expertise in CSS, HTML, and JavaScript, with proficiency in at least one programming language (PHP,.NET, JAVA, C, C++).
- Experience in multiple operating systems (Windows, OSX, Linux, iOS, Android) and database technologies (Oracle, SQL).
- Ability to perform server log checks with SPLUNK analysis tool.
- A competitive salary and benefits package.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
- Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day.
- Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress.
- Determined. Inclusive. Open. Unlocking potential means working as one global community.
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