Implementation Manager

1 month ago


Singapore Worldpay Full time
About the Role

We are seeking a highly skilled Implementation Manager to join our Customer Experience team in APAC. As a key member of our team, you will be responsible for delivering exceptional customer technical integrations and providing dedicated implementation support.

Key Responsibilities
  • Design and set up customer accounts, providing technical guidance and assistance in troubleshooting and resolving incidents.
  • Define the finalized scope and manage projects from start to completion, following clear and well-maintained project plans.
  • Work closely with the customer and Account Management team to fully understand business requirements and deliver solutions that meet their needs.
  • Plan and deliver customer demos and training on product functionality to maximize value add to their businesses.
  • Stay up-to-date with changing technical trends within the payment processing industry and wider technical trends.
Requirements
  • 5+ years of experience in managing projects and delivering customer technical integrations.
  • Mandarin speaking is a must.
  • Strong communication and interpersonal skills, with the ability to work with internal and external stakeholders.
  • Technical expertise in CSS, HTML, and JavaScript, with proficiency in at least one programming language (PHP,.NET, JAVA, C, C++).
  • Experience in multiple operating systems (Windows, OSX, Linux, iOS, Android) and database technologies (Oracle, SQL).
  • Ability to perform server log checks with SPLUNK analysis tool.
What We Offer
  • A competitive salary and benefits package.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global recognition platform.
  • Virgin Pulse access.
  • Global employee assistance program.
Our Values
  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day.
  • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress.
  • Determined. Inclusive. Open. Unlocking potential means working as one global community.

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