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Field Service Technician

2 months ago

Singapore CROWN EQUIPMENT (SINGAPORE) PTE. LTD. Full time

The job:

As a Field Service Technician, you will provide strong technical and maintenance support for our customers by performing planned maintenance or non-scheduled repairs in a professional manner for mechanical battery electric and internal combustion lift trucks.

Scope of Responsibilities:

  • Report to the Service Manager and Field Service Manager regarding on-site repairs and/or maintenance calls and update daily on-site job cards.
  • Complete a minimum average number of site calls per day.
  • Coordinate with customers on site arrival, departure, truck service availability, and ensure that lift trucks are operating well before leaving the site; ensure that necessary work are completed satisfactorily before seeking customers' acknowledgement on the service job cards.
  • Maintain the service van condition according to Company standards and ensure scheduled maintenance is carried out on the service van.
  • Replenish and maintain service van inventory to the specific and appropriate levels.
  • Participate in and conduct an accurate count during a van stock-take and provide accurate daily cycle count data.
  • Ensure that on-site work safety requirements are complied with at all times.
  • Understand daily work targets, completed jobs and/or sales of parts.

The Right Fit:

  • Nitec/NTC-2/3 or equivalent in Electrical or Mechatronics Engineering studies
  • At least 2 years of working experience in maintenance repair and overhaul in industrial machinery or material handling equipment (lift trucks)
  • Good working knowledge in electrical/mechanical aptitude or electro-hydraulic equipment will be advantageous.
  • Experienced in customer service will be advantageous.
  • Possess strong communication skills and proactiveness to resolve technical issues.
  • Must hold a valid Class 3 driving license to drive the assigned service van for field work.
  • Candidates who do not have a Class 3 driving license can be considered for Workshop Technician